Customer reviews and ratings

Date:20 September 2010

JaneLee

Gender: Female

What age are you? Under 30

Overall rating

Overall Rating:

3 out of 5

"Please departure on time it was delayed 30 mins"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

VIP lounge rating:

4 out of 5

"CheckIn: They had to let customers know about delay before depature time.
Also even that was the cheap flight they should delivery customer service"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

"Aircraft: Food is not various and i felt a little bit expensive"

Date:29 September 2009

STomari

Gender: Female

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Date:22 September 2009

Arthur

Gender: Male

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"Modern planes and flights from new impressive Barcelona terminal. Seats are leather but do not have much room - feels very cramped."

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

5 out of 5

Quantity of food:

4 out of 5

"Aircraft: Only negative is seat space."

Travelling with children

Travel with children rating:

4 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

"Luggage handling: No issues."

Date:5 August 2009

Shahin

Gender: Male

What age are you? 30-50

Overall rating

Overall Rating:

2 out of 5

"there was about an hour delay of take off and was not in any way compromised. It was very hard to understand the english language of the pilot and the stewatess."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

2 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 30 and 40

Lost Luggage: No

Damaged luggage: No

Date:8 July 2009

vuelingNO

Overall rating

Overall Rating:

1 out of 5

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

2 out of 5

Air stewards service:

1 out of 5

Incidents

Incident handling rating:

1 out of 5

Other incidents: Refused boarding

Date:7 July 2009

peterf

Overall rating

Overall Rating:

1 out of 5

"this is by far this worst airline I have ever travelled on its not the plane but the support staff, they did not send our baggage with the flight and they absolutely refused to send it to our hotel in Barcelona, we were forced to go back to the airport at 8.30pm , what if we had connecting flight? and could not make it!

Our Hotel in barcelona ( 3 - 4 star rating) had never heard of an airline who stuffed up not sending the bags to the hotel as a matter of course.

The staff were rude and unfriendly at Barcelona airport.
How these people are in a service industry is beyond me.
I am from Australia and no business like theres would survive with treatment of customers they way they treated us.
One of the managers at our Barcelona Hotel had also advised us about how bad this airline was.
I feel as though I should send a letter to the Spanish consulate in Australia
Of our terrible experience with this airline"

Check in and boarding

Check in and boarding rating:

1 out of 5

"CheckIn: understaffed they were rude and uninterested"

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

Ratings-Only Reviews

Based on the average of (3) ratings-only reviews

Overall Rating:

4 out of 5

Value for money rating (experience/price):

3.3 out of 5

Check in and boarding rating:

3.7 out of 5

Aircraft rating:

3.7 out of 5

Cleanliness and condition/modernity of the aircraft:

3.7 out of 5

Comfort/Space between seats:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

1.5 out of 5

Luggage handling rating:

4 out of 5

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