Customer reviews and ratings
Average ratings (23 customers)
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
Check in and boarding rating: 
2.9 out of 5
2.9 out of 5
Aircraft rating: 
3.2 out of 5
3.2 out of 5
Comfort/Space between seats: 
2.3 out of 5
2.3 out of 5
Air stewards service: 
3.3 out of 5
3.3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1.9 out of 5
1.9 out of 5
Travel with children rating: 
3 out of 5
3 out of 5
Luggage handling rating: 
4.1 out of 5
4.1 out of 5
Incident handling rating: 
1 out of 5
1 out of 5
Customer reviews and ratings
Date:17 November 2013
danyrpo
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
2 out of 5
2 out of 5
"airline is like low cost but high price. e dreams was perfect, airline not."
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Between 50 and 60
Access to the aircraft: Foot
"CheckIn: didn´t allow the check in on line and could´t ask for a special menu, calles 2 times without success."
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Air stewards service: 
2 out of 5
2 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
1 out of 5
1 out of 5
Quantity of food: 
3 out of 5
3 out of 5
"Aircraft: dirty"
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Date:2 May 2013
MissLel
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
2 out of 5
2 out of 5
"Flight was late leaving Barcelona.
They didn't have available many things on the menu."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
2 out of 5
2 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:12 April 2013
zico
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
The Aircraft
Aircraft rating: 
2 out of 5
2 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
"Aircraft: Room for feet was too small."
Date:29 February 2012
freq. traveller
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
VIP lounge rating: 
1 out of 5
1 out of 5
"CheckIn: the check in booth closed before the 40 min time allowance"
The Aircraft
Aircraft rating: 
1 out of 5
1 out of 5
Cleanliness and condition/modernity of the aircraft: 
1 out of 5
1 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Date:8 October 2011
nickname1234
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
2 out of 5
2 out of 5
"I am not going to take a sandwich with 50% discount, just because you haveńt sold them before. If they were 2 euros instead of 4 everybody would bye them.
Two weekes ago in my flight sevill amsterdam, they broke my luggage."
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
"Aircraft: They shouldn't be waitress, but crew. I had another flight with Vueling just 50 minutes after landing to Seville. I asked them if they were knowing the gate and they just said no, they didn't helpp at any moment. In some others flights (with Iberia for example) they have asked, answered me, and even the captain announced my gate and the rest of connections. I repeat they are crew, not waitress."
Date:5 October 2010
sofk8
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
"slow check in"
Surcharges
Luggage check in (€): 18-22
No of bags: 2
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 40 and 50
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:23 July 2010
Victoria89
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
"one of the toilets was broken, and the crew was not very helpful.."
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 30 and 40
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
2 out of 5
2 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:22 July 2010
Kiki82
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Surcharges
Luggage check in (€): 0-2
No of bags: 1
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
"CheckIn: very good service :)"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:16 July 2010
Acidvisor
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
"The flight was delayed by an hour. The seats are impossibly small (I am 6"6') and so were the 2 other guys sitting next to me. The flight was overbooked so I was sitting in someone elses seat but they offered to take the later flight. The staff were rude and unhelpful and the pilot seemed to be purposely diving into patches of clouds to maximize turbulence."
Surcharges
Payment by credit card (€): 6-8
"Surcharges comments: Absolute theft to change 10% for using a Visa card"
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: More than 1 hour
Access to the aircraft: Finger
"CheckIn: Run the flight on time, don't overbook and don't allocate the few seats with extra leg room to short people."
The Aircraft
Aircraft rating: 
1 out of 5
1 out of 5
Cleanliness and condition/modernity of the aircraft: 
1 out of 5
1 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
"Aircraft: Put one less row of seats in and charge everyone the additional few euro so everyone can sit comfortably and train your pilots to avoid turbulence."
Date:22 June 2010
Brana
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Surcharges
Payment by credit card (€): 14-18
Luggage check in (€): More than 26
No of bags: 2
Food (€): 8-10
Drink (€): 2-4
"Surcharges comments: The price of 20 € for suitcase is too high!"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
"CheckIn: Boarding was excellent. Check in was not easy, e.g when you travel with an infant, or want to have a seat next to your child."
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Travelling with children
Travel with children rating: 
3 out of 5
3 out of 5
Child's pushchair: They let me take it to the aircraft
"Children: Priority on boarding with children would help, but boarding was good and fast anyhow."
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
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