Customer reviews and ratings
Average ratings (35 customers)
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
3.7 out of 5
3.7 out of 5
Check in and boarding rating: 
4 out of 5
4 out of 5
Aircraft rating: 
4 out of 5
4 out of 5
Comfort/Space between seats: 
3.6 out of 5
3.6 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.9 out of 5
2.9 out of 5
Travel with children rating: 
3 out of 5
3 out of 5
Luggage handling rating: 
4 out of 5
4 out of 5
Incident handling rating: 
2 out of 5
2 out of 5
Customer reviews and ratings
Date:15 July 2009
Ryan22
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"Pretty low cost, but without the same level of hassle of Easyjet/Ryanair"
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Waited for a while at Barajas for the luggage to come through (about 20/30 mins) but even worse was at Gatwick, it was almost an hour!"
Date:9 July 2009
Amalia
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"the plane should be more spacious inside. I felt I could not recline my head as I would have invade the passenger behind space. It is really too claustrophobic. The staff were nice."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
"Aircraft: As I said above I find too many people for the plane. Not much room. The seats too close together"
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Rating: 
4.7 out of 5
4.7 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding rating: 
4.3 out of 5
4.3 out of 5
Aircraft rating: 
4.3 out of 5
4.3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4.3 out of 5
4.3 out of 5
Comfort/Space between seats: 
4 out of 5
4 out of 5
Air stewards service: 
4.3 out of 5
4.3 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Luggage handling rating: 
4 out of 5
4 out of 5
<<prev1234