Date:15 October 2010

Zusram

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:4 October 2010

Crispinboy

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

"flight was 1 hour late"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

"CheckIn: the desk guy had trouble locating my reservation"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

"Aircraft: All lockers were full by the time I got on - Embraer 195. Perhaps better discipline with cabin luggage size will help?"

Date:18 July 2010

Sandie69

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"Loved the business club class and economy which we had on the way home"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Stopovers

Stopovers:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Date:9 June 2010

SallyL

Overall rating

Overall Rating:

4 out of 5

"There was a delay of 3 hours, which meant we didn't arrive in Madrid until midnight. I had specifically booked the flight to arrive earlier in the evening, at a convenient time after work, so this was an inconvenience. But I was very impressed with the speed in which staff forward food vouchers to customers during their wait."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

"CheckIn: A system of online check in would be an improvement. Otherwise, no complaints."

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

Date:13 March 2010

JohnHill

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

"First class service"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Date:17 January 2010

Eulalia

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

"The flight was good.
The captain and stewardess were really nice."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

"Aircraft: More space between seats."

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Incidents

Incident handling rating:

3 out of 5

Other incidents: Others

"Incidents: I filled a form complaining about the passenger that was sitting before me.
She moved her seat completely and I could not work with my laptop.
Number of the complain: 54911"

Date:27 December 2009

MIhai

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

3 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): Between 50 and 60

Lost Luggage: Yes

"Luggage handling: they lost my luggage"

Incidents

Incident handling rating:

2 out of 5

Date:1 December 2009

synyx

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

4 out of 5

"The seats had a lot more room than other budget airlines, was very pleasently surprised."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Finger

"CheckIn: The gate number was not posted on the digital screens at the time it said it would on the boarding cards, over 20 mins late. Got extra time for duty free shopping, just a little ease not knowing."

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

3 out of 5

"Aircraft: The seats had a lot more room than other budget airlines, was very pleasently surprised."

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

"Luggage handling: As expected."

Date:24 October 2009

peterb

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

"CheckIn: It seems to me you could set up web checkin as an option without any technical difficulties."

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

"Aircraft: Very comfortable seats - mine did not recline because it was in front of the emergency exit but it was still exceptionally comfortable."

Date:18 September 2009

Fausta

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"The flight exceeded my expectations. Not only was ½ hours early but it was almost empty which was quite nice."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: It´s very good the luggage allawance (23 Kg). I´ll recomend this airline to other people."

The Aircraft

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

"Aircraft: It was fine and pretty empty."