Customer reviews and ratings
Average ratings (35 customers)
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
3.7 out of 5
3.7 out of 5
Check in and boarding rating: 
4 out of 5
4 out of 5
Aircraft rating: 
4 out of 5
4 out of 5
Comfort/Space between seats: 
3.6 out of 5
3.6 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.9 out of 5
2.9 out of 5
Travel with children rating: 
3 out of 5
3 out of 5
Luggage handling rating: 
4 out of 5
4 out of 5
Incident handling rating: 
2 out of 5
2 out of 5
Customer reviews and ratings
Date:11 May 2012
Virginia J.
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
"I love to fly with Air Europa. Excellent sevice from the moment you check in till the end. i want to fly with them always!!!!"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Very polite and friendly staff"
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
"Aircraft: Very heplfull and attentive host and hostess"
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:7 September 2011
DorisP
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Date:3 June 2011
Chappers
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
"It was EXTREMELY frustrating that we had to wait on plane for 30 MINUTES after the plane had landed (already 30 minutes late) because it was not possible to disembark the aircraft directly via the bridge to the terminal because the plane landed at Terminal 2 instead of Terminal 1. This has happened now on both 2 times I have flown with Air Europa, and it's very annoying."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
VIP lounge rating: 
3 out of 5
3 out of 5
"CheckIn: I do not understand why, when all other airlines offer it, it is not possible to check in online for Air Europa London-Madrid flights and to print the boarding pass in advance."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Date:28 March 2011
madrilena
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Date:22 February 2011
Mariví
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"Not overocupied plane, very comfortable."
Check in and boarding
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Date:17 February 2011
Syd Smelt
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"The flight number on my boarding pass did not match the flight number stated on the Boarding Gate Screens, so that was a bit confussing!"
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: I did online checkin."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
"Aircraft: Much better than the two other budget airlines by far."
Date:24 January 2011
Gassssss
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:16 November 2010
johnmariapaz
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Travelling with children
Travel with children rating: 
2 out of 5
2 out of 5
"Children: It's unreasonable to pay for a seat for you baby when he is forced to be in your lap in such a small space"
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:2 November 2010
meme
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
"CheckIn: there wasn't a long queue probably because you have one flight to madrid and not a big plane. Very Good."
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
"Aircraft: I like that it was a small plane and the crew (both times) were polite, friendly and helpful. I was travelling with infants and I'm sorry they only offer me the puschair at the exit of the aircraft in Madrid, in Gtw I had to walk and queue passport control holding the baby. It would have been better if I could had my pushchair in the plane."
Travelling with children
Travel with children rating: 
4 out of 5
4 out of 5
Child's pushchair: I took it onboard
"Children: As I said the crew was very helpful and nice. I would have been better if I could had the puschair in the aircraft. I left the puschair in the gate but had to pick it up once from the baggage claim."
Date:26 October 2010
ferdy
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Access to the aircraft: Foot
VIP lounge rating: 
5 out of 5
5 out of 5
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No