Customer reviews and ratings
Average ratings (13 customers)
Overall Rating: 
2.7 out of 5
2.7 out of 5
Value for money rating (experience/price): 
2.3 out of 5
2.3 out of 5
Check in and boarding rating: 
2.9 out of 5
2.9 out of 5
Aircraft rating: 
2.8 out of 5
2.8 out of 5
Comfort/Space between seats: 
2.3 out of 5
2.3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1.9 out of 5
1.9 out of 5
Travel with children rating: 
3 out of 5
3 out of 5
Luggage handling rating: 
3 out of 5
3 out of 5
Incident handling rating: 
2 out of 5
2 out of 5
Customer reviews and ratingsReview This Product
Date:15 June 2010
dreamito
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Luggage handling
Luggage handling rating: 
2 out of 5
2 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
Date:1 June 2010
Mariaa
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
"So many passengers must get stung by the charge of a handbag plus hand luggage counting as two pieces."
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Date:28 October 2009
unhappy2
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
"Unfortunately it seems that it is easyjet policy to overbook flights. I was comfortably seated on the plane, having made check in and the told i had to leave. They were unable to schedule me on another flight for 2 days, as all flights in between were also overbooked."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Access to the aircraft: Bus
The Aircraft
Air stewards service: 
1 out of 5
1 out of 5
Incidents
Incident handling rating: 
1 out of 5
1 out of 5
Other incidents: Overbooking
"Incidents: I was told i was the 7th person to be escorted off a plane that day! when enquiring how the problem could be fixed so that i could make the destination, i was told that it was 'company policy' to overbook, and that 'every airline does it.'"
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