Date:10 June 2014

Tali

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

2 out of 5

Value for money rating (experience/price):

2 out of 5

"the price showed on the website is not true because even to take a seat I was charged extra !! In the end the total price was two times the one I saw on website. If all this was not enough my flight was delayed in almost one hour and all passagers waited in the plane. There wans't even a free water during the flight, Every single drink or snack had to be paid. I didn't like at all."

Surcharges

Payment by credit card (€): 6-8

Choice of seat (€): 4-6

Seat reason: Other

Luggage check in (€): More than 26

No of bags: 1

"Surcharges comments: My ticket at the beginning would cost just 94 euros but I paid 147 euros, because I didn't have the right to check in one lugagge, then I paid 30 euros for one 15 kilos lugagge !!!! I was also charged for almost 25 euros administrative fee, more 8 euros to use my debit card, more 5 euros to select a seat !!! It was ridiculous !"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

2 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:16 February 2014

KathyT

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Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

3 out of 5

Value for money rating (experience/price):

3 out of 5

"Landing at Milan aborted twice. Re-fuelled at Turin and arrived at Milan late which was inconvenient for a business trip"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 30 and 40

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

"Aircraft: Adequate for the length of flight"

Date:3 October 2013

Luffie

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Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

4 out of 5

Surcharges

Check in reason: Airline company's check-in desk

Luggage check in (€): More than 26

No of bags: 1

"Surcharges comments: Very disappointed I was charged for 3kg excess on top of the 20kg I had already paid for on line. Explained at the counter I had a bad back and did not want to carry anything even though I could have removed the 3kg from mymcase and used it in my carry on allowance .... Thought the check in staff could have used some discretion."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Luggage handling

Luggage handling rating:

2 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

"Luggage handling: See above comment"

Date:9 November 2011

Stefano Travaglia

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Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

1 out of 5

Value for money rating (experience/price):

3 out of 5

"EasyJet delayed the flight back 5 hours later;
the inconvenience caused me lots of problem and more costs."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Luggage handling

Luggage handling rating:

2 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Incidents

Other incidents: Others

"Incidents: 5 hours delay!!!"

Date:9 November 2011

kiwinflight

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Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

4 out of 5

"Perhaps the option of having just tap water rather than having to buy water. Appreciate the company has to make money but for a budget traveller it is quite expensive to try to be 'healthy' by just opting for water option during a flight."

Surcharges

Luggage check in (€): 10-14

No of bags: 1

Drink (€): 2-4

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: Was excellent given that I was held up by train problems and there was someone monitoring that the flights that needed to get through checking in due to flight times were given priority. Helped stress levels greatly!"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: Yes

"Luggage handling: Just have a new bag and it has been slightly damaged already. :-("

Date:4 September 2011

Jacopo

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Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

1 out of 5

Value for money rating (experience/price):

1 out of 5

"I missed the gate by 3 mins and altought I had to attend a funeral and explained my situation to each and everyone of the easyjet staff no took care of it and I had to book a asecond flight with another compny for almost £300!! So disgraceful"

Surcharges

Payment by credit card (€): More than 26

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

VIP lounge rating:

1 out of 5

"CheckIn: The staff was really rude to me"

The Aircraft

Aircraft rating:

1 out of 5

Cleanliness and condition/modernity of the aircraft:

1 out of 5

Air stewards service:

1 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Date:30 May 2011

dan1

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 30 and 40

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Date:19 April 2011

Italy2011

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Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

3 out of 5

"My plane was supposed to leave Gatwick airport around 10pm. It left the airport at 11:30 pm instead.
The excuse from the pilot was – there were apparently many flights the same day, which caused some delays to the other flights. I'm sorry but this is not a valuable excuse. If I book my flight at 10, I'm expecting my flight to leave at 10 and not an hour an half later. (the same time it takes to fly to Milan)"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: Excellent, I didn't queue and the staffs were very kind and professional. It's a shame the flight was delayed of 1 hour and half for such a small travel!"

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

"Aircraft: It could be a bit more clean, such as the pockets behind each seats with the brochures etc. They are often a bit dirty..."

Date:20 September 2010

mawuen

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Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Date:20 July 2010

flyer79

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Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

2 out of 5

"plane was 1 hour late"

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: Yes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5