Customer reviews and ratings
Average ratings (13 customers)
Overall Rating: 
2.9 out of 5
2.9 out of 5
Value for money rating (experience/price): 
3.3 out of 5
3.3 out of 5
Check in and boarding rating: 
2.8 out of 5
2.8 out of 5
Aircraft rating: 
3.3 out of 5
3.3 out of 5
Comfort/Space between seats: 
2.7 out of 5
2.7 out of 5
Air stewards service: 
3.8 out of 5
3.8 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.5 out of 5
2.5 out of 5
Travel with children rating: 
4 out of 5
4 out of 5
Luggage handling rating: 
3.2 out of 5
3.2 out of 5
Customer reviews and ratings
Date:2 January 2014
slv310
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
"This was the worst experience I have ever had with a flight company, I will never in my life fly with Easy Jet again. I watched everyone board the plane and was told I could not because I was unable to check in online, although I have correspondence with Easy Jet asking them to rectify my online issues immediately, I was unable to check in online. As a result of an online glitch I was not allowed to board a plane, was laughed at when I got very upset about not making it home that night and had to pay an additional 100 euros for another flight home. My trust with online bookings and specifically with Easy Jet has been completely tarnished but if anyone would like to uphold a proper customer service, this issue will need to be addressed and resolved."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Between 40 and 50
Access to the aircraft: Foot
"CheckIn: The girls at the front desk were absolutely horrible, they were extremely unhelpful and absolutely rude. Disgusting service."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Date:12 September 2012
TravellerBF
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"no comment"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 50 and 60
Access to the aircraft: Foot
"CheckIn: Make the cardboard signs at Schiphol more clear that if a client has checked in online and only has handluguage, the client DONT need to go thru check-in desk. Me and many more clients stood in line for no reason."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Date:21 September 2011
Tirantas
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Date:3 August 2011
ipotesi
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 30 and 40
Access to the aircraft: Foot
"CheckIn: very messy queues, very long waiting times. you have to wait standing up in a crowd while people are still coming out from the aircraft, if you are tired or aged that's really uncomfortable"
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:18 July 2011
Jellybean123
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
2 out of 5
2 out of 5
"I am 6'1 and sitting in your seats is like torture."
Surcharges
Luggage check in (€): 22-26
No of bags: 2
Food (€): 0-2
"Surcharges comments: Seriously... I had to keep my bag on the floor anyways but insisting I check the other was just ridiculous."
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 30 and 40
Access to the aircraft: Foot
"CheckIn: More staff on staff... waiting in line forever and half the people still had the wrong desk."
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
2 out of 5
2 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: I got my bag returned and there were stains and grease on it that weren't there when I checked it. I watched as they tossed it from the airplane and it was ruggedly handled. Show a little pride in your work and my belongings. Yeah you aren't getting paid to care but you are getting paid."
Date:1 December 2010
cozza
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:17 November 2010
Naveen
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
2 out of 5
2 out of 5
"Easyjet has to improve its quality"
Surcharges
Payment by credit card (€): 18-22
Luggage check in (€): 18-22
No of bags: 1
Hand luggage (€): 0-2
"Surcharges comments: Checkin baggage information was not properly furnished on th website..
had to pay extra 44€ without carrying any extra weight... I feel that I was ripped off"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
"CheckIn: very bad management of passengers"
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:3 November 2010
Krisz
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"i didn't like,that we had to race for the seats and we had to buy drinks with money.i think you can ffer one drink free.the other things were good."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
VIP lounge rating: 
4 out of 5
4 out of 5
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Date:10 September 2010
lisab
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
"CheckIn: why can't I use the self check-in for easy jet?"
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
Date:24 July 2010
Inder
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Travelling with children
Travel with children rating: 
4 out of 5
4 out of 5
"Children: ok"
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