Customer reviews and ratings
Average ratings (21 customers)
Overall Rating: 
3.4 out of 5
3.4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding rating: 
3.6 out of 5
3.6 out of 5
Aircraft rating: 
3.8 out of 5
3.8 out of 5
Comfort/Space between seats: 
3.7 out of 5
3.7 out of 5
Air stewards service: 
3.8 out of 5
3.8 out of 5
In-flight entertainment (Music, newspapers, TV): 
3.1 out of 5
3.1 out of 5
Travel with children rating: 
4 out of 5
4 out of 5
Luggage handling rating: 
3.9 out of 5
3.9 out of 5
Customer reviews and ratings
Date:19 November 2013
jayp
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"value for money,no thrills."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Bus
"CheckIn: tried checking in and allocating our seat online but would only show in French,even after pressing the English button"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
5 out of 5
5 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
"Aircraft: Bit dated in decor"
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:7 November 2013
mojo1979
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Travelling with children
Travel with children rating: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:11 May 2013
Linda01
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
"Aircraft: Did appreciate the screan showing where we were and how long left to arrival"
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:4 May 2013
Short
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Whenever I fly on a one way only on Tunisair, I have problems and delays about a return journey. I go in and out of Tunis all the time. BA does not give me this grief. But they are always pleasant with it."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:15 February 2013
TunisLaura
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Date:29 January 2013
tunisia
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
VIP lounge rating: 
5 out of 5
5 out of 5
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Date:27 June 2012
MSalimA
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"Flight was delayed outbound, and there was not communication from the airline, or voucher for refreshment"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Date:11 October 2011
jules63
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
"Try being on time, 3 hour delay going out, and 1 hour delay coming home"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
1 out of 5
1 out of 5
Waiting time for luggage (arrival): Between 30 and 40
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: Try not to destroy suitcases"
Date:26 September 2011
Guido Louis
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
2 out of 5
2 out of 5
Value for money rating (experience/price): 
2 out of 5
2 out of 5
"Staff could be a quicker clearing the "food" after it has been consumed, being left with the rubish on the desk in front of us makes flying uncomfortable. And you should REALLY review the "menu" as it is rather pathetic and poor as well as very poorly presented; the bread roll is hard and wasn't eaten by many passengers and the whole thing has put me off flying with you."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: More than 1 hour
Access to the aircraft: Foot
"CheckIn: on the way to Tunis we were 2.5 hours delayed which I was told by airport staff is a regular thing with the Tunesian flights"
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Date:9 September 2011
traveller7
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: staff not friendly"
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
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