Date:2 August 2011

PeterGardner

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

1 out of 5

"Both flights were utterly abysmal. Terrible organisation both on and off the plane, awful customer service, for both flights we were told there would be an hour delay however this ended up being around 3hours delayed (for the way back I had a connecting flight to catch later that night, however this flight was so delayed that I missed it and had to pay £240 for another flight). These were the two worst flights I've ever been on, and I would advise no-one to fly with this disgraceful airline."

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

1 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Date:30 June 2011

loppie

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

"The flight was comfortable although very late in leaving which meant very late in arriving at destination. Only a disgusting sandwich served during the flight."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: I do not know

Waiting time at check-in: More than 1 hour

Access to the aircraft: Foot

VIP lounge rating:

3 out of 5

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: Yes

Date:28 June 2011

Shareen

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

2 out of 5

"The plane was 2 hours late departing, and also 1 hour late coming back, there was no food except a sandwich and coming back the sandwich given was 1 month out of date. The staff didn't speak very good english and I couldn't understand what they were saying."

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: More than 1 hour

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Date:18 May 2011

a wedding in tunisia

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: No

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

"Aircraft: there was a tv on the flight to tunisia but no offer of earphones on the way back no tv and no food only a cake"

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:18 May 2011

Titch

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: No

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:26 July 2010

bbouaziz

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"Excellent service. Remarkably excellent 3 course meal even for a couple of hours trip."

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:13 July 2010

discodiva

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

2 out of 5

"The flight was delayed at both ends. We were never given an explanation even when we were on the plane. On the return journey I asked at the information desk in Tunisia and the assistant didn't even know that the flight was delayed. However we were told on the return journey why the delayed had occurred, but the information was very limited"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

Quality of food:

2 out of 5

Quantity of food:

2 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: Yes

"Luggage handling: I had original purchased my suitcase for it sturdiness and this was the second time i had used it. On picking up my case at my destination, I found that it had be scratched and the label on the front was missing. No care or attention had be used when handling it."

Date:22 June 2010

rafildes

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

2 out of 5

"3hours delay. no information given. average food. n. staff didnt smile once. service was average. only good thing is that we arrived there safe!"

Check in and boarding

Check in and boarding rating:

2 out of 5

VIP lounge rating:

2 out of 5

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

1 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

2 out of 5

Quantity of food:

3 out of 5

"Aircraft: dirty seats and table"

Luggage handling

Luggage handling rating:

4 out of 5

Damaged luggage: No

Date:31 May 2010

TheTunisian

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"PLENTY OF ROOM AS NOT FULLY LOADED"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Access to the aircraft: Bus

VIP lounge rating:

4 out of 5

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Date:11 April 2010

eric

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

3 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Quality of food:

2 out of 5

Quantity of food:

3 out of 5

"Aircraft: refurbish it. it's looking a bit old. there were torn newspaper holders, scratched surfaces."

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No