Customer reviews and ratings
Average ratings (36 customers)
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
3.5 out of 5
3.5 out of 5
Check in and boarding rating: 
3.9 out of 5
3.9 out of 5
Aircraft rating: 
3.9 out of 5
3.9 out of 5
Comfort/Space between seats: 
3.5 out of 5
3.5 out of 5
Air stewards service: 
3.8 out of 5
3.8 out of 5
In-flight entertainment (Music, newspapers, TV): 
3.1 out of 5
3.1 out of 5
Travel with children rating: 
3.7 out of 5
3.7 out of 5
Luggage handling rating: 
3.9 out of 5
3.9 out of 5
Incident handling rating: 
2.5 out of 5
2.5 out of 5
Customer reviews and ratings
Date:7 October 2009
AnaTinoco
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"The only meal provided on board was with bacon. When asked for sandwich without bacon the staff said that it could be required on the TAP website before the flight. Since we bought the ticket through edreams this information was not available. If it is not possible to choose the meal on the website, at least this information should be given to costumers."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:5 October 2009
Luke
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"Ecellant service and on time"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: More than 1 hour
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 40 and 50
Lost Luggage: No
Damaged luggage: No
Date:25 September 2009
flyysand
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"Good flight with good and comfy seats - good service onboard as well."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Date:14 July 2009
lisamccloy
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:25 June 2009
miguel
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:23 June 2009
Andy
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"Really friendly and efficient staff and comfortable seats."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
"CheckIn: The only minor problem was having to wait some time for the bus to take passengers to the plane at Lisbon, other than that everything was great."
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: I had no problems at all."
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