Customer reviews and ratings
Average ratings (36 customers)
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
3.5 out of 5
3.5 out of 5
Check in and boarding rating: 
3.9 out of 5
3.9 out of 5
Aircraft rating: 
3.9 out of 5
3.9 out of 5
Comfort/Space between seats: 
3.5 out of 5
3.5 out of 5
Air stewards service: 
3.8 out of 5
3.8 out of 5
In-flight entertainment (Music, newspapers, TV): 
3.1 out of 5
3.1 out of 5
Travel with children rating: 
3.7 out of 5
3.7 out of 5
Luggage handling rating: 
3.9 out of 5
3.9 out of 5
Incident handling rating: 
2.5 out of 5
2.5 out of 5
Customer reviews and ratings
Date:14 November 2011
Joao Pereira
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"The flight was very good and the crew was kind and helpful as always."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
"CheckIn: The officers were polite and everything went smooth."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Date:27 October 2011
london77
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Lost Luggage: No
Damaged luggage: No
Date:12 October 2011
Hugo_P
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
2 out of 5
2 out of 5
"TAP is too expensive for the service provided."
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
"CheckIn: As usual the flight was delayed for an hour. I've never not been delayed by TAP."
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
"Aircraft: For a flag airline there was lack of space. I would expect the same space on a low cost airline such as ryanair, but TAP does not charge like ryanair. Had a much better experience with british airways. Also, the air stewards are normally arrogant and moody."
Incidents
Incident handling rating: 
2 out of 5
2 out of 5
Other incidents: Others
"Incidents: Not only the flight was delayed about an hour. After going through the boarding gate, and being taken by the bus, we reached the aircraft and had to wait on the bus for about 20 minutes (additional to the time waiting by the gate due to delay)."
Date:7 July 2011
Joyce162
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
"CheckIn: We missed our flight by one day as we had the dates mixed up and were charged full fare to buy the same flight the next day. Where as our Qantas flight was re booked and we were only charged a re ticketing fee!
We would have liked some more help here"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Travelling with children
Travel with children rating: 
4 out of 5
4 out of 5
Date:29 April 2011
Martie Franco
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Access to the aircraft: Bus
VIP lounge rating: 
5 out of 5
5 out of 5
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Lost Luggage: No
Damaged luggage: No
Date:29 March 2011
mmoreira
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:27 January 2011
Larry
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:30 December 2010
dtg133
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
"no food or drink on the flight - shocking service"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
2 out of 5
2 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Date:30 December 2010
Jokerman
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
"Aircraft: Could have less seats for more legroom, although perhaps that would mean higher fares."
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Was waiting 40 minutes to retrieve case. However it was Christmas and at other times it would possibly be better."
Date:27 October 2010
MikeCH
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
2 out of 5
2 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No