Date:19 November 2013

JECL

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

3 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:16 November 2013

Janemag

-

Gender: Female

-

What age are you? Over 70

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Date:16 October 2013

Luffie

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

3 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

5 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:8 February 2013

Luis Mart

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

3 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

2 out of 5

Quantity of food:

2 out of 5

Date:30 September 2012

Ana Maria

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

3 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Date:25 April 2012

SSantos

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

3 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:14 November 2011

emilie_lisnov2011

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Date:26 October 2011

Marlucia

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

1 out of 5

Value for money rating (experience/price):

2 out of 5

"in both ways flights wer much delayed. The flight London Lisbon was delayed for over two hours without proper information to travellers.
There was a too long waiting in a bus on the way to the aircraft in Lisbon."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Bus

"CheckIn: The queue was very long at the check in as many flights were checked at same place causing confusion to travellers who were not sure they were in the right queue."

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

1 out of 5

Quantity of food:

2 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Date:18 October 2011

Azorean

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): More than 1 hour

Lost Luggage: No

Damaged luggage: No

"Luggage handling: Excellent in Lisbon, but very bad at Heathrow's airport... the staff made a mistake handling the luggage and the passengers had to wait probably an hour or so"

Date:15 October 2011

Joan1nha

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

3 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

4 out of 5

Travelling with children

Travel with children rating:

3 out of 5

Child's pushchair: They let me take it to the aircraft

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No