Date:8 November 2010

bbpain

-

Gender: Male

-

What age are you? Over 70

Overall rating

Overall Rating:

4 out of 5

"The cheese roll and yogurt served up was disgusting a total waste of your money. Otherwise flight was ok. Your policy of not charging for my golf clubs was great compared with my return flight with BA who charged me 41euros"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Finger

"CheckIn: I checked online OK"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

1 out of 5

Quantity of food:

1 out of 5

"Aircraft: none"

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

"Luggage handling: none"

Date:27 October 2010

Bridgeta

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

"I certainly prefer to fly with TAP to Portugal than with the budget companies."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: I don't like checking in by machine or online either. I prefer to deal with people. I doesn't save me more time.
But its the same with every airline now - no real personal service"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

2 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:25 October 2010

nimrod

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

3 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

2 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:13 October 2010

kingali

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

1 out of 5

"Flight was meant to leave at 18.25 but did not take off until 19.45 which caused problems for my family who were picking me up."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Finger

"CheckIn: Only open the boarding gate when the flight is ready to leave. It gets very boring sitting in the lounge by the gate."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

2 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 30 and 40

Lost Luggage: No

Damaged luggage: Yes

Date:4 October 2010

MrJoseph

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:29 September 2010

Anjela

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

"The TAP flight was timely and the cabin staff were pleasant."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

"CheckIn: Checking in at LHR T1 was fine. Lisbon airport is very busy and so can be conjested and confusing."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

2 out of 5

Quantity of food:

2 out of 5

"Aircraft: The aircraft looked very tired. There is certainly room for improvement to make the customer experience better."

Travelling with children

Travel with children rating:

3 out of 5

Child's pushchair: They let me take it to the aircraft

"Children: There are limited seats for parents with babies and on the flight coming back to LDN these seats were occupied by a passenger who did not have a child."

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Date:19 August 2010

RuiFerreira

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

VIP lounge rating:

5 out of 5

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:29 July 2010

Alli

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:28 July 2010

makamba

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

Quality of food:

5 out of 5

Date:24 July 2010

Philippe1080

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

3 out of 5

"Food could have been better. Had sausage and cheese roll which wasn't great."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Finger

VIP lounge rating:

1 out of 5

"CheckIn: Online check-in was easy. No bags to check-in at airport"

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

2 out of 5

Quantity of food:

3 out of 5