Date:30 March 2011

Obi2

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"Clean aircraft, friendly helpful staff, altogether great. Woudl defintiely use again"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:24 March 2011

Dave1T

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: No

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

"CheckIn: Cannot check in on line for Heathrow, you are passed over to Lufthansa which is another waste of time because the site does not tell you that you cant check in on line,so you waste more time trying"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: Yes

Date:23 March 2011

jamoura

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

4 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:17 March 2011

Estel

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

"TAP airline had a small room for your legs. First time i felt pain in my legs after a short journey."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

"Aircraft: TAP airline had a small room for your legs. First time i felt pain in my legs after a short journey."

Travelling with children

Travel with children rating:

3 out of 5

Date:3 March 2011

dicha

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"it was a good flight"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

VIP lounge rating:

4 out of 5

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:2 March 2011

mijr14

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

"Got exactly want was needed and expected"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

"CheckIn: Signing could be a litle clearer"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:2 March 2011

Christopher 123

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

2 out of 5

Quantity of food:

3 out of 5

Date:8 February 2011

Larry

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

3 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

2 out of 5

Quantity of food:

2 out of 5

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): More than 1 hour

Lost Luggage: Yes

Damaged luggage: No

"Luggage handling: still waiting for the bags 2 days later"

Date:6 January 2011

Sintra

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"TAP was incredible!"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

5 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:18 December 2010

samba

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 30 and 40

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5