Date:26 September 2011

Siobhans

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

5 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:5 September 2011

musteve

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

"CheckIn: Thought the on-line booking system saved a lot of time, also in pre-booking our seats."

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

2 out of 5

Quantity of food:

2 out of 5

Travelling with children

Travel with children rating:

4 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 30 and 40

Lost Luggage: No

Damaged luggage: No

Date:1 September 2011

anocas

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

5 out of 5

Quantity of food:

4 out of 5

Travelling with children

Travel with children rating:

5 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:19 August 2011

lisbonhol

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

4 out of 5

"onyl complaint is we asked ro a veg meal & were told no meals served but they served a snack sandwich which had chicken in so couldn't be eaten - a stewardess gave up her own lunch - this shouldnt' be necessary. Not sure if the problem was with TAP or e-dreams.."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Travelling with children

Travel with children rating:

4 out of 5

"Children: little inflight entertainment or food options, but staff very nice"

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:17 August 2011

Pedros

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

Value for money rating (experience/price):

1 out of 5

"No value for money as price was too high"

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: No

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Bus

"CheckIn: @ in our party could not be found on flight list,delaying check-in"

The Aircraft

Aircraft rating:

2 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

1 out of 5

Quantity of food:

1 out of 5

"Aircraft: Seating very dated & old.Aircraft not v.clean"

Travelling with children

Travel with children rating:

2 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Lost Luggage: No

Damaged luggage: No

"Luggage handling: 30 mins"

Date:7 August 2011

SRJB2011

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

"CheckIn: Although we got to Heathrow in good time, we were told that the flight was overbooked. We had to wait til an hour before the flight before we were given seats - negating the benefit of getting there early."

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Travelling with children

Travel with children rating:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Incidents

Incident handling rating:

1 out of 5

Other incidents: Others

"Incidents: AS well as the overbooking problem, I was unable to order vegetarian or gluten free food - this option isn't available at booking, or check in (online in advance or at the desk). So my son and I (both vegetarian) and my wife (coeliac) could not eat on the flight. Perhaps eDreams would like to reimburse us with the cost of the food we had to buy as a result."

Date:18 July 2011

Topcat36

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:2 June 2011

Ramiro

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

"Excellent return flight, on time and very well assisted by the crew"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

"CheckIn: It is a problem having different way to check in from London and from lisbon, one through Lufhtansa and second TAP"

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

"Aircraft: The first row of Tourist class is uncomfortable because of the courtain"

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

"Luggage handling: Not problems"

Date:18 May 2011

retiredteacher

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

"Fantastically efficient cabin staff, panini and fruit salad plus glass of wine and coffee all free, and no pestering you over the tannoy. Perfect landing at H'row - wasn't sure if we were actually down."

Check in and boarding

Check in and boarding rating:

5 out of 5

"CheckIn: Allow plenty of time to get to your gate at Lisbon: no.44 was a LONG way and there were long queues there for passport checking. Use electronic checker if possible - it didn't work for some,"

The Aircraft

Aircraft rating:

5 out of 5

Air stewards service:

5 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

"Aircraft: Clean and comfortable."

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:5 April 2011

c.catran@mail.telepac.pt

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Online check-in

Access to the aircraft: Bus

VIP lounge rating:

2 out of 5

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

2 out of 5

Quantity of food:

2 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No