Customer reviews and ratings
Average ratings (18 customers)
Overall Rating: 
4.2 out of 5
4.2 out of 5
Value for money rating (experience/price): 
4.3 out of 5
4.3 out of 5
Check in and boarding rating: 
3.7 out of 5
3.7 out of 5
Aircraft rating: 
3.9 out of 5
3.9 out of 5
Comfort/Space between seats: 
3.4 out of 5
3.4 out of 5
Air stewards service: 
4.1 out of 5
4.1 out of 5
In-flight entertainment (Music, newspapers, TV): 
3.4 out of 5
3.4 out of 5
Luggage handling rating: 
4.1 out of 5
4.1 out of 5
Incident handling rating: 
3 out of 5
3 out of 5
Customer reviews and ratings
Date:24 November 2013
danimarco
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Between 10 and 20
"CheckIn: I wanted to check in online but it was not possible, which was very annoying"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:1 November 2013
Luffie
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:4 October 2011
Minthemerciless
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
2 out of 5
2 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
"The flight from London to Istanbul was okay to good From Istanbul to London it was very poor.
There was a half hour delay.Worse was the couldn't care less attitude of the flight staff. They did not wear name badges so could not be identified!There was a mix up with someone else who ahdn't bothered to check in on line taking my seat so she could be with her teenage son. I was travelling with a companion.We had taken the trouble to make sure we would be seating together and had checked in on line and booked seats together. We asked 2 flight attendants for help but they ignored us and left us to make our own arragements!! As far as I am concerned they should have tried to sort out the problem and satisfy both parties if at all possible and at very least apologise for the mix up -but they did not engage. I thought it was H&S obligation to ensure that passengers on the manifest are checked against their seat numbers. Having been forced to seat in the middle of the plane I then found one of the options on the menu ran out by the time they got to my row- I therefore went without a meal- which appeared to be of indifferent quality-judging from the reaction of my neighbours.
It was a very poor way to end what had otherwise been a very pleasant holiday.I will certainly not travel Turkish Airlines again."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Foot
"CheckIn: Again the London end was fine. There were celarly marked check in terminals and helpful staff.
At Istanbul end they did not appear to be any check in machines/luggage drop off points for people who had already checked in on line.it was an extremely beauracratic process with long queues of mixed passengers at each stage and a lot of queue jumping due to passengers being at risk of missing their flight.! We had to go through Security twice-once before check in and then after and countless scrutinies of our tickets/passport. This process needs urgent reviewing/overhauling."
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Incidents
Incident handling rating: 
1 out of 5
1 out of 5
Date:14 September 2011
pepita
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
"Price is an issue for me, but I always check to see if Turkish Airlines has the most competetive price, and am disappointed when I find I have to use an alternative airline. And the meals are excellent."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Damaged luggage: No
Date:13 September 2011
emad
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:17 August 2011
Marky
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"I wish that it was possible to order my vegetarian meals on the day of departure, because I always run out of time the day before."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Date:17 August 2011
kjolia
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
"CheckIn: check in closed 1 hour before flight departure, which i found a little early"
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:23 July 2011
Behrooz 25
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
"It was a horrible flight I've ever had,because they have lost my luggage and just this morning after 4 days they find it and called me to go to airport to collect."
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): More than 1 hour
Lost Luggage: Yes
Damaged luggage: Yes
Date:20 July 2011
emrah
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:8 July 2011
nicolass
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
"uncomfortable seat and little legroom. Rude
communication to passengers on boarding"
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Between 30 and 40
Access to the aircraft: Finger
"CheckIn: Clear concise P.A. turk/eng. Polite redirection of pax who are trying to board out of sequence"
The Aircraft
Aircraft rating: 
2 out of 5
2 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
"Aircraft: Cleanliness,seat comfort,seat space"
Luggage handling
Luggage handling rating: 
2 out of 5
2 out of 5
Waiting time for luggage (arrival): More than 1 hour
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: waiting over an hour for bags at IST no places to sit down"
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