Date:31 December 2010

bayram

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:7 October 2010

fustun

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

4 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

2 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

"Luggage handling: I packed my luggage as i know.But maximum weight has been changed.It caused a bit problem. But it has been solved."

Date:27 August 2010

Telstyles

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

4 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:9 July 2010

acollett

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"good trip. limited leg room"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

"CheckIn: quite a long queue, maybe they can split flights to speed up"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:17 June 2010

rimmermartin

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

"Aircraft: Headphones didn't work and stewards didn't do anything about it"

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

"Luggage handling: You need to give some feedback to Ataturk Airport about Visa/passport control. What about signs saying 'You need to prurchase a Visa before going through Passort control. I queued all the way to fron to be told to go and buy a Visa. I then had to start again!"

Date:16 May 2010

xxxChristinexxx

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

"Food was very nice. Better than other airlines I have been on recently. (Chicken). Staff were very pleasant and helpful."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

"Aircraft: I particularly liked the individual screens on the way out to Istanbul, although I think there may have been more leg room on the way back.(with small drop down screens at intervals)."

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Incidents

Incident handling rating:

5 out of 5

Other incidents: Others

"Incidents: We accidentally left some luggage aboard when flying into Istanbul. We went to the lost property office in Ataturk airport and waited while someone retreived it for us from the over head locker aboard the aircraft. Lovely service with kind people in the office there. My thanks to the staff in the office in the airport in Istanbul."

Date:3 March 2010

Paulie

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

"No vegetarian meal on outward bound flight and no obvious way to book one. Booking 2 veg meals on way back took 5 emails but was successful. Plane homebound was very old."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

"CheckIn: Departed an hour late."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

2 out of 5

Quantity of food:

2 out of 5

"Aircraft: Outbound fine, inbound poor."

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:8 February 2010

msperry

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"Dear Sir/Madam

We did have a very good flight with Turkish Airlines. Thank you.
However I do have concerns reguarding the amount that your
company has charged to my debit card. We were happy to find
a reasonably priced flight with your company and like I say our complaint
is not with Turkish Airlines but with yourselves. There was no warning in
our booking that we were going to be charged such a ridiculous amount
on our debit card. So can you please explain why we have been charged
so much for what was quite a low price booking and could you please do this
as soon as possible.

yours faithfully"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

"CheckIn: Dear Sir/Madam

We did have a very good flight with Turkish Airlines. Thank you.
However I do have concerns reguarding the amount that your
company has charged to my debit card. We were happy to find
a reasonably priced flight with your company and like I say our complaint
is not with Turkish Airlines but with yourselves. There was no warning in
our booking that we were going to be charged such a ridiculous amount
on our debit card. So can you please explain why we have been charged
so much for what was quite a low price booking and could you please do this
as soon as possible.

yours faithfully"

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

"Aircraft: Dear Sir/Madam

We did have a very good flight with Turkish Airlines. Thank you.
However I do have concerns reguarding the amount that your
company has charged to my debit card. We were happy to find
a reasonably priced flight with your company and like I say our complaint
is not with Turkish Airlines but with yourselves. There was no warning in
our booking that we were going to be charged such a ridiculous amount
on our debit card. So can you please explain why we have been charged
so much for what was quite a low price booking and could you please do this
as soon as possible.

yours faithfully"