Date:26 April 2011

Suelly

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

VIP lounge rating:

5 out of 5

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Travelling with children

Travel with children rating:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:19 April 2011

Rampant

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: No

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

"CheckIn: Not clear that online check in machines were available at Geneva.None were at Heathrow."

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Travelling with children

Travel with children rating:

3 out of 5

"Children: Food not child friendly. No child distraction free gifts like crayons/colouring books."

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:27 January 2011

skier

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

"CheckIn: Unfortunately the flight was delayed by a technical fault. A little more information would have been nice."

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:5 August 2010

Amazon

-

Gender: Female

-

What age are you? Over 70

Overall rating

Overall Rating:

2 out of 5

"We were not told that the flight back was cancelled until three quarters of an hour after we were due to take off (at 8 pm Swiss time).!"

Check in and boarding

Check in and boarding rating:

1 out of 5

Online/Telephone Check in available: Yes

The Aircraft

Aircraft rating:

2 out of 5

Cleanliness and condition/modernity of the aircraft:

1 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

"Aircraft: It would be nice to have newspapers. Personally, I can live without music (unless with individual earphones) or television. Silence is always a pleasure"

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:22 June 2010

selwa

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"A better and more varied choice of inflight snack wd be nice. also there ws no time for duty free shopping on the return flight. more time should have been given as i was relying on buying some things on the return"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

VIP lounge rating:

3 out of 5

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:22 June 2010

raspberry

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Lost Luggage: No

Damaged luggage: No

Date:25 February 2010

Kare

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"Slight delay on the return journey"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Stopovers

Stopovers:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Lost Luggage: No

Damaged luggage: No