Customer reviews and ratings
Average ratings (22 customers)
Overall Rating: 
3.9 out of 5
3.9 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
Check in and boarding rating: 
4.1 out of 5
4.1 out of 5
Aircraft rating: 
3.9 out of 5
3.9 out of 5
Comfort/Space between seats: 
3.9 out of 5
3.9 out of 5
Air stewards service: 
4.3 out of 5
4.3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.5 out of 5
2.5 out of 5
Travel with children rating: 
3.3 out of 5
3.3 out of 5
Luggage handling rating: 
3.6 out of 5
3.6 out of 5
Incident handling rating: 
1 out of 5
1 out of 5
Customer reviews and ratings
Date:5 September 2011
University
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
"On this occasion, KLM provided an ordinary flight service. There was little to distinguish it from budget carriers apart from some slick branding. Airport procedures were amateurish and left experienced travellers feeling like they'd just been put back on the school bus."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: More than 1 hour
Access to the aircraft: Foot
"CheckIn: KLM offered a very poor check-in system in Berlin and then again in Amsterdam. Amsterdam has introduced a horrendous 'self serve baggage check-in' which caused massive backups and confusion. I was 'trapped' behind passengers who were facing major hurdles while trying to check in their 6-8 suitcases. I refused to use it for the inconvenience and embarrassment it was causing me and my fellow passengers. Overall, I was aghast at the amount of confused and bewildered passengers and the very poor management of KLM passenger crowds. One staff member (responsible for checking boarding passes) was standing a long way inside the aisles where passengers are meant to que. When passengers entered this area, and were found not to have boarding passes, they were asked to leave the area again, forcing them back through crowds of people with their baggage trolleys. I was left feeling anxious, ignored, impatient and very frustrated......and it's not even Christmas time yet!"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
1 out of 5
1 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Please see my comments about the automated 'self service baggage check in' terminal at Amsterdam Schipol. KLM, I prefer to wait less time to be greeted by a smiling KLM staff member's face than I do to wait longer to be greeted by an incomprehensible device which confounds people and leaves them staring blankly at the controls. A memorable experience for all the wrong reasons."
Date:16 May 2011
Arun Khanna
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:24 December 2010
asdfgg
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: luckily I ve a platinum card
otherwise there would have been a long queu"
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Travelling with children
Travel with children rating: 
3 out of 5
3 out of 5
Date:16 September 2010
Fakhteh
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Travelling with children
Travel with children rating: 
3 out of 5
3 out of 5
Child's pushchair: I had to check it in
Date:14 September 2010
Go1978
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
1 out of 5
1 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Date:12 September 2010
poppy
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"good cookie snacks, they gave extra and came around twice other airlines don't do that and have terrible snacks, comfortable clean plane"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 30 and 40
Access to the aircraft: Bus
"CheckIn: Did not open early enough the line-up got long before they opened it for check-ins"
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
"Aircraft: Comfortable clean plane, good temperature inside not too hot or cold, was fun boarding the plane with outdoor stairs got to take a picture of me with the aircraft"
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Got my luggage right away no waiting easy to find"
Date:27 August 2010
ilia23
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"the staff was nice. it took a lot of time to do the check in, in berlin."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Finger
"CheckIn: check in was to slow until they bring another person to help."
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:17 August 2010
merkusn
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"There was no tomato juce on board while many passengers (incl. myself) asked for this"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Travelling with children
Travel with children rating: 
3 out of 5
3 out of 5
Date:9 August 2010
poziomkowy
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: No
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Travelling with children
Travel with children rating: 
4 out of 5
4 out of 5
Date:27 July 2010
KatePl
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
123next>>