Customer reviews and ratings
Average ratings (23 customers)
Overall Rating: 
4.3 out of 5
4.3 out of 5
Check in and boarding rating: 
4.1 out of 5
4.1 out of 5
Aircraft rating: 
4.2 out of 5
4.2 out of 5
Comfort/Space between seats: 
4 out of 5
4 out of 5
Air stewards service: 
4.3 out of 5
4.3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.6 out of 5
2.6 out of 5
Travel with children rating: 
4 out of 5
4 out of 5
Luggage handling rating: 
4.3 out of 5
4.3 out of 5
Incident handling rating: 
2 out of 5
2 out of 5
Customer reviews and ratings
Date:5 May 2010
weekendtravler
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"Flight was on time and arrived early. Only issue was lack of A/C on the aircraft was fairly hot and stuffy."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
"Aircraft: Only issue was lack of A/C on the aircraft was fairly hot and stuffy."
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Date:14 April 2010
Manuela
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:21 March 2010
jenniferleather
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"I was impressed by the service on such a short flight. We were given 2 offers of drinks and a small meal."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: One thing that was not good: we checked in online and were assigned seats but when I got to the airport to print out my boarding passes, we were assigned totally different seats all the way in the back and not as we had wished (aisle). We were told there was no way to change seats."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Date:3 March 2010
Liew
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"good and professional staff: good landing and take off too! Pity that the coffee was on the cold side but ....I'm happy that they still serve some food & beverage or flying would just be without any distractions and treats and that would be a pity!"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
"CheckIn: clear and straightforward and most of all the system works and that's the most important! Part of why people don't like flying is all the waiting time here and there so checking in before hand makes a big difference@"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
"Aircraft: has to look refreshingly clean so that people's mood are not dampened! Colour is great / soothing and relaxing. Most importantly the maintenance must not be compromised with - safety always first!"
Date:14 February 2010
shay
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: The boarding time was over 90 minutes long, for no apparant reason."
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
4 out of 5
4 out of 5
"Aircraft: entertainment module"
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
Date:9 February 2010
Mohamed
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
VIP lounge rating: 
5 out of 5
5 out of 5
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Date:8 February 2010
teogeoteo
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
2 out of 5
2 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Lost Luggage: No
Damaged luggage: No
Date:11 January 2010
TJannink
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 30 and 40
Access to the aircraft: Finger
"CheckIn: 1. Allow backpack check-in via machines.
2. Speed up bagage check-in. Too many people with issues holding up the queues, about 5 minutes per person!"
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: 1. Allow backpack check-in via machines.
2. Speed up bagage check-in. Too many people with issues holding up the queues, about 5 minutes per person!"
Date:22 December 2009
DavidAndrews
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
"I went to the airport for this flight and was informed at the gate at boarding time that the flight was cancelled due to snow in Milan. We were then told to go to T2 transfer desk to get new flight information. After queueing for 1 hour and 10 minutes we got to the front of the line and were told that we were at the wrong desk, we should go to Baggage Claim 16. I walked 20 minutes to baggage claim 16, and queued for 30 minutes. When I got to the front of the queue I was told to go to a different desk. After walking 15 minutes to the correct desk which was the KLM ticket desk, I was told that I needed to contact my agent (e dreams) to get the refund. So KLM made me waste 2 hours of my time, and didn't even attempt to get me onto a new flight."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Access to the aircraft: Foot
VIP lounge rating: 
1 out of 5
1 out of 5
"CheckIn: I went to the airport for this flight and was informed at the gate at boarding time that the flight was cancelled due to snow in Milan. We were then told to go to T2 transfer desk to get new flight information. After queueing for 1 hour and 10 minutes we got to the front of the line and were told that we were at the wrong desk, we should go to Baggage Claim 16. I walked 20 minutes to baggage claim 16, and queued for 30 minutes. When I got to the front of the queue I was told to go to a different desk. After walking 15 minutes to the correct desk which was the KLM ticket desk, I was told that I needed to contact my agent (e dreams) to get the refund. So KLM made me waste 2 hours of my time, and didn't even attempt to get me onto a new flight."
The Aircraft
Aircraft rating: 
1 out of 5
1 out of 5
Cleanliness and condition/modernity of the aircraft: 
1 out of 5
1 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Incidents
Incident handling rating: 
1 out of 5
1 out of 5
"Incidents: I went to the airport for this flight and was informed at the gate at boarding time that the flight was cancelled due to snow in Milan. We were then told to go to T2 transfer desk to get new flight information. After queueing for 1 hour and 10 minutes we got to the front of the line and were told that we were at the wrong desk, we should go to Baggage Claim 16. I walked 20 minutes to baggage claim 16, and queued for 30 minutes. When I got to the front of the queue I was told to go to a different desk. After walking 15 minutes to the correct desk which was the KLM ticket desk, I was told that I needed to contact my agent (e dreams) to get the refund. So KLM made me waste 2 hours of my time, and didn't even attempt to get me onto a new flight."
Date:27 October 2009
Charity
Overall rating
Overall Rating: 
2 out of 5
2 out of 5
"There was a risk that we did not have seats. Since the flights were overbooked. We could not sit together in the end."
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating: 
3 out of 5
3 out of 5
<<prev123next>>