Date:23 June 2010

danniet

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

"changed seats wrongly"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

VIP lounge rating:

4 out of 5

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:19 June 2010

edymarinapal

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Date:1 June 2010

Magali

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Finger

"CheckIn: The checking in Madrid to fly back to Amsterdam was very bad organized. Only 4 automatic machines for Amsterdam and Paris passengers. No precise queue lines so everybody was passing in between people, quite a mess :)
I did not check-in my luggage as planned because it was too busy."

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

"Aircraft: One point very nice the windows were clean so we could enjoy the view, thanks for that!"

Date:1 June 2010

Olalanre

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"no comment"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: no comment"

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

"Aircraft: no comment"

Date:24 June 2009

vandermeer

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Foot

"CheckIn: much too long rows and too lang waiting"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No