Customer reviews and ratings
Average ratings (25 customers)
Overall Rating: 
4.3 out of 5
4.3 out of 5
Value for money rating (experience/price): 
3.7 out of 5
3.7 out of 5
Check in and boarding rating: 
4 out of 5
4 out of 5
Aircraft rating: 
4.2 out of 5
4.2 out of 5
Comfort/Space between seats: 
3.8 out of 5
3.8 out of 5
Air stewards service: 
4.4 out of 5
4.4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.7 out of 5
2.7 out of 5
Travel with children rating: 
3.7 out of 5
3.7 out of 5
Luggage handling rating: 
3.6 out of 5
3.6 out of 5
Customer reviews and ratings
Date:13 June 2011
niels
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 20 and 30
Date:22 May 2011
Roy-chapter42
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Date:3 May 2011
Joannaclare
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Travelling with children
Travel with children rating: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
2 out of 5
2 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: Always get priority tags, but these are obviously globally ignored."
Date:13 April 2011
Frequentflyer35
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"Compared to other airlines this one is qualitatively better"
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Date:1 March 2011
Bailaora
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
1 out of 5
1 out of 5
Quantity of food: 
1 out of 5
1 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:30 December 2010
davec228
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:25 December 2010
IlonaM
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"I enjoyed flying with KLM, it was my second time after a few years. I think that KLM is one of the most inovating airlines. Customer service is really important for them. There were stewardesses to help printing my boarding pass and using the self check-in machines.
We had a little delay, we had problems to depart due to a strike in France, but the captain managed to arrive on time.
On board the personnel was very friendly. And I think it is a great plus that KLM provides a meal on this European flight. I think this is one of the only airlines that provides a free meal for short distance flights.
Well done, KLM!"
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: I checked-in with the help of the self check-in machines. The allowed weight of bagage was 23 kg, however mine suitecase was 23,1 kg. For this reason I had to go to the check-in desk and wait a little bit in the line. (Was no problem at all since the service was excellent and I didn't had to pay extra)"
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: I checked-in with the help of the self check-in machines. The allowed weight of bagage was 23 kg, however mine suitecase was 23,1 kg. For this reason I had to go to the check-in desk and wait a little bit in the line. (Was no problem at all since the service was excellent and I didn't had to pay extra)"
Date:21 September 2010
JessAB
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"excellent service and customer care"
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: both flights were delayed, seems to happen more often with KLM flights..."
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Date:17 September 2010
Camiel
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: Boarding started to late and therefore we left Amsterdam too late. But we arrived in time as the airlines calculate this in the traveltime"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
2 out of 5
2 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Travelling with children
Travel with children rating: 
4 out of 5
4 out of 5
Date:24 August 2010
Srki
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: There was a delay of about half an hour, which was indicated on the gate, but not on monitors in other parts of the airport."
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
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