Customer reviews and ratings
Average ratings (16 customers)
Overall Rating: 
3.3 out of 5
3.3 out of 5
Value for money rating (experience/price): 
2.8 out of 5
2.8 out of 5
Check in and boarding rating: 
3.7 out of 5
3.7 out of 5
Aircraft rating: 
3.8 out of 5
3.8 out of 5
Comfort/Space between seats: 
3.1 out of 5
3.1 out of 5
Air stewards service: 
3.9 out of 5
3.9 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.5 out of 5
2.5 out of 5
Travel with children rating: 
1 out of 5
1 out of 5
Luggage handling rating: 
3.5 out of 5
3.5 out of 5
Customer reviews and ratings
Date:21 May 2010
jolieve
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:26 January 2010
Eleanor
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
"CheckIn: Fklight was delayed an hour but the gate closed so as we had been delayed in traffic, we had to go to the airline's desk. They weren't going to let us check-in but called the gate who said it was okay. In Brussels there are self check-in terminals but they often don't work. In Madrid, the terminal is fabulous but there was no staff to board the plane, so we were delayed by over half an hour just boarding."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
Incidents
"Incidents: Mechanical trouble forced evacuation of the entire plane after boarding in Brussels (the plane had been delayed coming into Bxl also for a mechanical problem and this was a different plane). Maintenance had gone home for the night. Fortunately, a plane was arriving from Madrid and it was okayed to turn around and return with our flight on it which prevented a complete disaster. The personnel handled the situatin well, considering how aggravated many of the passengers were."
Date:3 January 2010
Pourveur
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
"As usual take off with 25 min delay"
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
2 out of 5
2 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:18 October 2009
WvanWijk
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
"filling out this form I entered my name but was rejected several time annoying and silly"
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
2 out of 5
2 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
"Aircraft: leg space unacceptable
flat water is not offered free of charge and on the beverage trolley. As you dry out this must be offered or at least immediately visible you do not have to BUY a silly drink"
Date:16 July 2009
Poskin
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 50 and 60
Lost Luggage: No
Damaged luggage: No
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
Check in and boarding rating: 
5 out of 5
5 out of 5
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Comfort/Space between seats: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
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