Date:15 December 2013

Ramya Fernando

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

2 out of 5

Value for money rating (experience/price):

2 out of 5

"first of all i was not happy because Ryanair charged me £70.extra at the Southend air port.I printed the ticket when i booked on line.and when i was at the air port Ryanair staff said that i need the ticket the one i printed was the confirmation.this because my friend printed this page same day and did not read even easy jet did not make any problem and gave me the boarding card.The lady who was at the counter is not friendly and very rood to the customers.There was nothing mentioned you have to £ 70.hope to get my money back this amount is not reasonable I had only hand luggage nothing else.hope Ryanair will teach the staff how to talk to the customers."

Surcharges

Payment by credit card (€): More than 26

Choice of seat (€): 0-2

Seat reason: No seat selected

Check In (€): More than 26

Check in reason: Check-in online

Luggage check in (€): 0-2

Hand luggage (€): 0-2

Food (€): 0-2

Drink (€): 0-2

Child's pushchair (€): 0-2

Unaccompanied minors (€): 0-2

Pets (€): 0-2

Preferential boarding (€): More than 26

"Surcharges comments: want to know why Ryan air charged me £70 extra.this is the only bad air line i ever flew.Ryan air should mentioned how much we have to pay if we do not have the valid ticket.with out showing the amount Ryan air charged me £ 70/ I need to my £ 70 refund."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 30 and 40

Access to the aircraft: Foot

"CheckIn: at South end air port the staff is rood.not friendly.very very bad.they do not know how to talk to the customers."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

2 out of 5

"Aircraft: air craft staff is o.k."

Incidents

Incident handling rating:

1 out of 5

Other incidents: Others

"Incidents: Charged me £ 70/ extra because i did not have the ticket print out.only the confirmation print out.Ryan air has not mentioned the amount if we have not the ticket with us.it is too much.Easy jet never charged me any money i always had this print out not the ticket.I should get my refund and staff is very rood to customer so many passengers will complain to Ryan air and will not travel again with Ryan air."

Date:22 October 2013

Luffie

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

1 out of 5

Value for money rating (experience/price):

3 out of 5

"Very unhelpfull staff"

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

"CheckIn: lack of information, very badly managed"

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Date:7 May 2011

Revshaz

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

3 out of 5

Surcharges

Payment by credit card (€): 10-14

Luggage check in (€): More than 26

No of bags: 1

Food (€): 6-8

Drink (€): 4-6

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

1 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

2 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:4 January 2011

Aristotle

-

Gender: Male

-

What age are you? Over 70

Overall rating

Overall Rating:

3 out of 5

"My wife and I had priority boarding and had to stand for an unnecessarily long time in freezing conditions on the tarmac. When we were instructed to board, passengers who had not paid for priority boarding then tried to overtake and run ahead of this small group of older and disabled passengers. More priority should be afforded to those who pay and more control should be exercised over those who have not paid."

Check in and boarding

Check in and boarding rating:

3 out of 5

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

"Aircraft: Berlin to London flight was not full. We attempted to move back a row as it was very cramped with our heavy winter overcoats and boots etc.etc. There were very many empty seats. We were told to move back to our seats as it would unbalance the aircraft !!"

Date:29 November 2010

Xelena

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

3 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

1 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Date:26 November 2010

Bharat B

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"friendly staff
plane clean
plane on time arrival (in fact 15 mins early)"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

"CheckIn: online boarding pass
no queues"

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

5 out of 5

Date:29 August 2010

Dave23

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

2 out of 5

Surcharges

Payment by credit card (€): 10-14

Luggage check in (€): 18-22

No of bags: 1

"Surcharges comments: The extra credit card fee was charged me even though I actually paid with a debit card. The system did not give that as an option."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

"CheckIn: I had to go to a separate 'oversize' baggage check in, even tho my baggage was not apparently oversized (or I'd have known by the extra charges) - just because it was a rucksack."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Date:27 August 2010

Smooth

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Date:4 August 2010

enililak

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Surcharges

Payment by credit card (€): 6-8

Choice of seat (€): 0-2

Seat reason: No seat selected

Check in reason: Check-in online

Hand luggage (€): 0-2

Food (€): 0-2

Drink (€): 2-4

Child's pushchair (€): 0-2

Unaccompanied minors (€): 0-2

Pets (€): 2-4

Preferential boarding (€): 0-2

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

5 out of 5

Date:2 August 2010

Christy

-

Gender: Female

Overall rating

Overall Rating:

3 out of 5

Surcharges

Payment by credit card (€): 8-10

Choice of seat (€): 8-10

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 30 and 40

Access to the aircraft: Foot

"CheckIn: can't Ryanair even supply a (safe, blunt, kiddie, pc etc etc) pair of scissors for boarding staff to cut off customer boarding pass print-outs?"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

"Aircraft: seat allocation by number would avoid scrum and delay as passengers elbow a space."