Date:19 July 2010

bobby4

-

What age are you? 51-70

Overall rating

Overall Rating:

1 out of 5

"The flight was terribble and ryan air tried to charge for everything they could. Do not use this airline"

Surcharges

Payment by credit card (€): More than 26

Choice of seat (€): 22-26

Check In (€): More than 26

Check in reason: Self check-in machines

Luggage check in (€): More than 26

No of bags: 1

"Surcharges comments: could not get access to a printer ryan charges 40 pounds a boarding pass to print out"

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: Yes

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

VIP lounge rating:

1 out of 5

"CheckIn: charged extra"

The Aircraft

Aircraft rating:

1 out of 5

Cleanliness and condition/modernity of the aircraft:

1 out of 5

Air stewards service:

1 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

"Aircraft: plane was dirty and"

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Date:9 July 2010

Karensita

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

Surcharges

Payment by credit card (€): 6-8

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Date:8 July 2010

Banana

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

3 out of 5

"Better than before, but took-off and arrived late."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

"CheckIn: Had no check-in baggage and already checked in online, but was unsure whether still to go to check in counter or just through security check. Was first told to just go through security, but then I was sent back to the check-in counter to have my passport checked. Queue was very long at check-in."

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Date:19 May 2010

filipha

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

"Luggage handling: £30 is a lot of money to check in a luggage of 15kg!"

Date:15 May 2010

hobbit

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"Value for money, and on time."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

"CheckIn: The staff were being very strict about cabin bag size, which I appreciate. Call to gate was rather late, so it was a bit of a cattle market."

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

"Aircraft: Nice leather seats."

Date:3 December 2009

NicoleY

Overall rating

Overall Rating:

4 out of 5

"Would be good to check (+improve) your PA microphone on the plane, I could not understand what was being said (except when the pre-recorded info came on). Particularly, as flight attendants may speak several languages, the English spoken was not always being annunciated as clearly as is needed through such a PA. Thanks."

Surcharges

Payment by credit card (€): 10-14

"Surcharges comments: Would be very good to flag up extras (in brackets and italics) when first reviewing the ticket prices. It still was cheaper to fly with you if I didn't have luggage, but it breeds resentment if you tag it on at the end of the process as you're about to pay."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Foot

"CheckIn: Had to stand around to be sure I had a window seat or I had to pay extra, so 40 minutes of standing in a queue, not fun!!"

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

"Aircraft: Was cramped and seat did not go back, even a little, but that's what I'm paying for, cramped."

Date:29 November 2009

TRAN

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"Overall good flight, on time arrivals."

Surcharges

Payment by credit card (€): 18-22

"Surcharges comments: No handling fees should be charged for payments by debit card."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Access to the aircraft: Bus

"CheckIn: Compulsory free online check in was great idea to avoid queing in before flying. That helped to minimise the amount time you had to be at the airport prior to departure. There was no rules or order set for queues when boarding. As a result, people waiting in the seating areas were allowed to cut in on standing queues at time of boarding. Unfair and chaotic. The above excluded passengers with priority boarding passes of course."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

"Aircraft: It would be helpful to have a small net/storage bag in front of your seat to allow passengers to put any waste/ paper/ magazine. Food & drinks overly priced."

Date:5 November 2009

JeremyWarren

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"Actual flight was fine, met expectations and was on time."

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: Berlin was both fast and efficient"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

1 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

1 out of 5

Quantity of food:

3 out of 5

"Aircraft: Stewardess/Food service was appaling. I ordered hot food and had to ask where it was on 5 occassions, finally receiving my food as the plane was descending to land. Very shoddy."

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:11 October 2009

Thomas54999852

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

1 out of 5

Surcharges

Payment by credit card (€): 0-2

Check In (€): 0-2

Check in reason: Airline company's check-in desk

Luggage check in (€): 0-2

No of bags: 1

"Surcharges comments: Check in was terrible. I was treated like a burden. The line was long. I witnessed a Ryan Air employee verbally abusing a woman for no reason. It was like a bad dream."

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: More than 1 hour

"CheckIn: See above."

The Aircraft

Air stewards service:

2 out of 5

Luggage handling

Luggage handling rating:

1 out of 5

Lost Luggage: No

Damaged luggage: No

"Luggage handling: I was told because >I had a guitar I would have to pay 50 pounds and that my 20 pound check in price could not be diducted. When I got home my credit card statement showed that I had been charged 80 pounds."

Date:4 October 2009

Nadir

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

"first time travel with Ryanir, I founded they offer cheap flights, and but you have to do on line evrythink, when you done on line everythink there is no problem, you got you self a nice plain good captain is good also all staff is very friendly help what you need, my journey was london to Berlin return, I am very happy safe with them, Yes of course would like to book again another flight with them Many thanks to the Ryanair, from N.Korkmaz"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Access to the aircraft: Foot

"CheckIn: that perfect to me. i follow insruction, there is no problem for me,"

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

"Aircraft: good clean, excellent customer services coffe, drink e,t,c"

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

"Luggage handling: its easy, you give your luggage, and you pick your luggage, you cnn find easy no problem"