Customer reviews and ratings
Average ratings (20 customers)
Overall Rating: 
2.4 out of 5
2.4 out of 5
Value for money rating (experience/price): 
2 out of 5
2 out of 5
Check in and boarding rating: 
2.8 out of 5
2.8 out of 5
Aircraft rating: 
2.7 out of 5
2.7 out of 5
Comfort/Space between seats: 
2.6 out of 5
2.6 out of 5
Air stewards service: 
3.3 out of 5
3.3 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.2 out of 5
2.2 out of 5
Travel with children rating: 
3 out of 5
3 out of 5
Luggage handling rating: 
2.8 out of 5
2.8 out of 5
Incident handling rating: 
1 out of 5
1 out of 5
Customer reviews and ratings
Date:14 January 2014
The Dude
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
5 out of 5
5 out of 5
"Boarding from Madrid was a shambles, Madrid staff were a joke, took too long standing in the queue for an hour and a half . Not very nice"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
"CheckIn: Boarding from London was fantastic , staff were friendly , quick and very helpfull and polite"
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
"Aircraft: Seats very uncomfortable and very little leg room, but I guess you get what you pay for"
Date:7 January 2014
silvia suarez
-
What age are you? Under 30
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: Delayed"
The Aircraft
Aircraft rating: 
1 out of 5
1 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Incidents
Incident handling rating: 
1 out of 5
1 out of 5
Other incidents: Waiting in the aircraft
Date:7 January 2014
xsy3
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
"never comfortable to travel with ryanair but an improvement to be able to bring to cabin bags and a duty free bag"
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 20 and 30
Access to the aircraft: Foot
"CheckIn: the problem with the space for the cabin bags and not having a seat makes long queues through the airport, which means long time waiting and a mess between queues"
The Aircraft
Aircraft rating: 
2 out of 5
2 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
"Aircraft: you can't sleep because there is always something being sold, charity, bus, train, food, ..."
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: not really flexible with suitcase weight"
Date:21 December 2013
Merde20
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
"In the 21st century, when so much has been fought to acquire a certain level of human dignity, i find outrageous that we can't simply ask for a glass of water. This company, in my opinion, represents the most blatant explotation of mainly young people that is looking for a better future in other countries and i'll try to never fly with it again."
Luggage handling
Luggage handling rating: 
1 out of 5
1 out of 5
Waiting time for luggage (arrival): More than 1 hour
Incidents
Incident handling rating: 
1 out of 5
1 out of 5
Other incidents: Others
Date:8 October 2013
Luffie
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
"luggage charges are a rip off"
Surcharges
Payment by credit card (€): More than 26
Check In (€): 6-8
Luggage check in (€): 8-10
"Surcharges comments: luggage paid for in hold charged for excess weight still weighed less than 2 lots of hand luggage"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
The Aircraft
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:8 October 2013
Tripuri
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"being processed by security in Stanstead very slow."
Surcharges
Payment by credit card (€): 0-2
Choice of seat (€): 0-2
Seat reason: Aisle
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: slow"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Date:21 September 2011
CarmenT
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
"This airline will charge even for breathing it is ridiculous they do not give you nothing to drink I pay $278 per ticket and the service was the worst will never fly with RYAN air again"
Surcharges
Payment by credit card (€): 10-14
Seat reason: No seat selected
Hand luggage (€): More than 26
"Surcharges comments: THE WORST AIRLINE EVER"
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
"CheckIn: it took forever, no seats to sit and wait and they wanted to make the line and wait for the airplane to arrive"
The Aircraft
Aircraft rating: 
1 out of 5
1 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Date:17 August 2011
A passenger
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
2 out of 5
2 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Date:17 July 2011
Ben1
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
"Worst flight ever; and I have travelled a lot. Could print my ticket out due to my tavelling situation and got charged an extra 40 pound. I will never fly Ryanair again!"
Surcharges
Preferential boarding (€): More than 26
"Surcharges comments: Ticket print off charge was stupid! Did not need to be 40 quid. But in the end they will never get my business again!"
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
"CheckIn: Slow and rude"
The Aircraft
Aircraft rating: 
1 out of 5
1 out of 5
Cleanliness and condition/modernity of the aircraft: 
2 out of 5
2 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
1 out of 5
1 out of 5
Quantity of food: 
1 out of 5
1 out of 5
"Aircraft: Basic and rubbish"
Luggage handling
Luggage handling rating: 
1 out of 5
1 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:24 October 2010
blacklight
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"I had an excellent flight,very happy."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
"CheckIn: Easy online checking in."
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
"Aircraft: Very clean + comfortable seating."
12next>>