Customer reviews and ratings

Date:19 October 2010

Hangoverboy

Gender: Male

What age are you? Under 30

Overall rating

Overall Rating:

2 out of 5

"Never let a man as hung over as I was onto a plane. I thought I was going to die."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Bus

"CheckIn: Check in was fine but boarding was delayed by at least 30 minutes for reasons unclear."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

Date:20 September 2010

carmina

Gender: Female

What age are you? 51-70

Overall rating

Overall Rating:

2 out of 5

"The flight was very late as usual in Rynair.Other than that it was uneventual. The flight Attendant should learn more English."

Surcharges

Payment by credit card (€): 14-18

Seat reason: No seat selected

Check in reason: Check-in online

No of bags: 1

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:8 August 2010

IsaIsa

Gender: Female

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

Surcharges

Luggage check in (€): More than 26

No of bags: 2

"Surcharges comments: I can't remember how much I was charged for paying by credit card, but I was charged. I was also charged at the desk (on the outband flight) for excess of weight. I think the amount charged was excessive and I didn't like the way I was treated. I will really try to avoid by all means to travel again with Rynair."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 20 and 30

"CheckIn: I was also charged at the desk (on the outband flight) for excess of weight. I think the amount charged was excessive and I didn't like the way I was treated. I will really try to avoid by all means to travel again with Rynair."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Travelling with children

Travel with children rating:

3 out of 5

Child's pushchair: They let me take it to the aircraft

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Date:14 July 2010

Ondj

Gender: Male

What age are you? 30-50

Overall rating

Overall Rating:

1 out of 5

"It was my worst flight EVER!!! 2 hours delay for boarding, another 1 hour waiting in the plane for take off, after arrival in Madrid 15 minutes waiting for the doors to open as the ground crew didn't show up!!! After all that not even a complementary drink! I was more than 3 hours late!!!"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Access to the aircraft: Foot

"CheckIn: The screen above the gate didn't say anything about a delay even at the time of planned boardig time"

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

3 out of 5

"Aircraft: not even a pocket at the back of the seat in front to put a magazine or personal belongings in! It was worse than a bus ride!!!"

Date:12 July 2010

goyi

Gender: Female

What age are you? 30-50

Overall rating

Overall Rating:

2 out of 5

"checking suitcases at the airport was a terrible, really unprofessional and rude staff on the desks. Paid £25 for five people to be able to board the plane first which was very badly organise so it was a waste of money."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Foot

"CheckIn: plane was late and problems with cases"

The Aircraft

Aircraft rating:

2 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

2 out of 5

Quantity of food:

3 out of 5

"Aircraft: poor leg room and toilets were smelly"

Luggage handling

Luggage handling rating:

2 out of 5

Waiting time for luggage (arrival): Between 40 and 50

Lost Luggage: No

Damaged luggage: No

"Luggage handling: rude staff in London"

Date:14 June 2010

Kinger

Gender: Male

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

VIP lounge rating:

3 out of 5

"CheckIn: we had to change gates on the way back which was a little confusing."

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Date:9 April 2010

shah

Gender: Male

What age are you? 51-70

Overall rating

Overall Rating:

1 out of 5

"please in bording pass you must mention whitch terminal arriving."

Surcharges

Payment by credit card (€): 0-2

Choice of seat (€): More than 26

Seat reason: No seat selected

Check In (€): 0-2

Check in reason: Check-in online

Luggage check in (€): 0-2

No of bags: 2

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Bus

VIP lounge rating:

3 out of 5

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Travelling with children

Travel with children rating:

3 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:1 November 2009

Jennykpaull

Gender: Female

What age are you? Under 30

Overall rating

Overall Rating:

2 out of 5

"Seats were slightly uncomfortable, and there was no refreshments on offer on this particular flight."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:10 October 2009

luciagalvan

Gender: Female

What age are you? Under 30

Overall rating

Overall Rating:

1 out of 5

Surcharges

Payment by credit card (€): More than 26

Check in reason: Check-in online

"Surcharges comments: This has been the 2nd and last time I book a flight with Ryanair.
It is unfortunate that a company treats you as nothing, as I did the check in on line but at the time of printing the boarding pass, it came out of my printer the reservation details instead, wich I didn´t realise until I get to the airport.
The air hostess recognised that the check in was done and my details in their data base, but I had to pay anyway 40 pound.
Unvelivable!, as I said, and believe me, "second and last time"
I live in London and fly to Madrid at least once a month and I´ve never seen something like that.
They didn´t stop selling things and talking in the 2h flight, not letting you rest at all and charging for everything."

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

1 out of 5

Cleanliness and condition/modernity of the aircraft:

1 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

"Aircraft: It´s like been in a circus, all blue and yellow smashing colours...awful, it doesnt seem to be an aircraft"

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Ratings-Only Reviews

Based on 1 ratings-only review

Overall Rating:

3 out of 5

Value for money rating (experience/price):

2 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Comfort/Space between seats:

2 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

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