Customer reviews and ratings
Average ratings (14 customers)
Overall Rating: 
3.9 out of 5
3.9 out of 5
Value for money rating (experience/price): 
3.3 out of 5
3.3 out of 5
Check in and boarding rating: 
4 out of 5
4 out of 5
Aircraft rating: 
3.7 out of 5
3.7 out of 5
Comfort/Space between seats: 
3.4 out of 5
3.4 out of 5
Air stewards service: 
3.4 out of 5
3.4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.8 out of 5
2.8 out of 5
Travel with children rating: 
3 out of 5
3 out of 5
Luggage handling rating: 
3.7 out of 5
3.7 out of 5
Incident handling rating: 
2.5 out of 5
2.5 out of 5
Customer reviews and ratingsReview This Product
Date:8 October 2013
Luffie
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
VIP lounge rating: 
4 out of 5
4 out of 5
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:1 November 2012
rosario1
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
"The flight was delayed, then cancelled without any explanation. They sent us back to the check in area, wothout giving any explanation whatsoever. The queue was extremely long and the hotline was so busy I lost all the battery of my phone trying to get to anyone giving me a solution. I had to go back home and rebook the flight for the next day. I lost one day, a lot of time and money. I want a compensation."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
The Aircraft
Aircraft rating: 
1 out of 5
1 out of 5
Cleanliness and condition/modernity of the aircraft: 
1 out of 5
1 out of 5
Air stewards service: 
1 out of 5
1 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Incidents
Incident handling rating: 
1 out of 5
1 out of 5
Other incidents: Cancellation
"Incidents: As I said, the cancelled the flight and nobody gave any explanation."
Date:2 October 2011
Waidi
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"it was a pleasant flight with good service."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Date:23 September 2011
Motorshow 911
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
"Only drink on return flight. Had samwitch and drink on out going flight."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Date:11 September 2011
Andrea Clarke
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
Date:22 June 2011
alexsandra
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:1 March 2011
ana270
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:6 August 2010
Mahmoud
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: I was a minute late, just because I was waiting in queue to ask a question, they let me enter and not miss flight. Their kindness is appreciated."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
2 out of 5
2 out of 5
"Aircraft: Snack was very small"
Luggage handling
Luggage handling rating: 
1 out of 5
1 out of 5
Waiting time for luggage (arrival): More than 1 hour
Lost Luggage: Yes
"Luggage handling: They sent my luggage with next flight.
But it was good that I received my luggage in hotel at night."
Date:1 July 2010
SYounan
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
"CheckIn: I don't know why but the last couple of BA flights did not give parents with children the option of boarding first. This is always helpful for parents."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Travelling with children
Travel with children rating: 
3 out of 5
3 out of 5
"Children: Would like to board with children before all other passengers. Many passengers not particularly helpful when a parent is trying to sort out children. It's also good to have bags above seat for convenience and if we board after others then I would need to walk down the aircraft to get a bag. Just not convenient with a child."
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:1 May 2010
battery
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
"expensive as compare to the facilities they give in plane..for instance snacks...like feeding a child with a pack of chocalate n some drink..."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
1 out of 5
1 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
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