Customer reviews and ratings
Average ratings (14 customers)
Overall Rating: 
3.9 out of 5
3.9 out of 5
Value for money rating (experience/price): 
3.3 out of 5
3.3 out of 5
Check in and boarding rating: 
4 out of 5
4 out of 5
Aircraft rating: 
3.7 out of 5
3.7 out of 5
Comfort/Space between seats: 
3.4 out of 5
3.4 out of 5
Air stewards service: 
3.4 out of 5
3.4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.8 out of 5
2.8 out of 5
Travel with children rating: 
3 out of 5
3 out of 5
Luggage handling rating: 
3.7 out of 5
3.7 out of 5
Incident handling rating: 
2.5 out of 5
2.5 out of 5
Customer reviews and ratingsReview This Product
Date:13 April 2010
koblenz9
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Lost Luggage: Yes
Incidents
Incident handling rating: 
4 out of 5
4 out of 5
"Incidents: 1 member of the party's luggage did not arrive at F,furt. loss reported - bag arrived at hotel 14hrs later"
Date:25 February 2010
DLEWIS1
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
VIP lounge rating: 
5 out of 5
5 out of 5
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
Quality of food: 
2 out of 5
2 out of 5
Quantity of food: 
1 out of 5
1 out of 5
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Rating: 
4.5 out of 5
4.5 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding rating: 
4.5 out of 5
4.5 out of 5
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Comfort/Space between seats: 
3.5 out of 5
3.5 out of 5
Air stewards service: 
3.5 out of 5
3.5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3.5 out of 5
3.5 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Luggage handling rating: 
4 out of 5
4 out of 5
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