Date:8 June 2010

Lionman

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

1 out of 5

"Kept us in plane for more than an hour waiting"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

1 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Luggage handling

Luggage handling rating:

2 out of 5

Waiting time for luggage (arrival): Between 40 and 50

"Luggage handling: It took forever to get the bag at final destination."

Date:25 May 2010

kiwis2

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Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:5 May 2010

Brook

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Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

"Food was terrible"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

1 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 30 and 40

Lost Luggage: No

Damaged luggage: No

Date:20 September 2009

stodd

Overall rating

Overall Rating:

4 out of 5

"The service was not bad and we were served some decent andwiches. There was some delay and the flight was bumpy but it was pleasant to arrive at Terminal 5 in London, reserved for BA flights only, as it i a pleasant and well-designed terminal."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: No

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

"CheckIn: The machines for automatic check-in for those only with hand-luggage were not working. A bit overly fussy about millimeters more or less on size of hand luggage. Overall okay apart from self check-in machines out of order.."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

"Aircraft: It wa a bit worn-looking, not fresh and smart. Could do with a good clean."