Customer reviews and ratings
Average ratings (19 customers)
Overall Rating: 
3.8 out of 5
3.8 out of 5
Value for money rating (experience/price): 
3.2 out of 5
3.2 out of 5
Check in and boarding rating: 
3.7 out of 5
3.7 out of 5
Aircraft rating: 
4.2 out of 5
4.2 out of 5
Comfort/Space between seats: 
3.8 out of 5
3.8 out of 5
Air stewards service: 
3.9 out of 5
3.9 out of 5
In-flight entertainment (Music, newspapers, TV): 
2.9 out of 5
2.9 out of 5
Luggage handling rating: 
3.6 out of 5
3.6 out of 5
Incident handling rating: 
1 out of 5
1 out of 5
Customer reviews and ratingsReview This Product
Date:14 May 2014
Medhat
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"Flight was not full. I had emergency window seat . Middle seat was free."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
4 out of 5
4 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Date:15 October 2013
Luffie
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
1 out of 5
1 out of 5
"I have a BA Silver card unfortunately a mugger stole my bag a day before I was due to take the flight. All my cards were stolen.
Train your staff properly. Respect and welcome should be shown to customers."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
VIP lounge rating: 
3 out of 5
3 out of 5
"CheckIn: I arrived at the BA Check in desk the Blonde woman sitting (she was nto busy) was rude, disrespectful and very unapproachable. She told me that I have to pay for my suitcase which is a cabin size and it fit. Arrived at 16h10 and the flight was delayed but she told me that I have to run but when I arrived at the lounge section all passengers were waiting and there were lots more people arriving later than I did.
I am 68 years old and I was not well hence the reason my cousin came to help me.
I cannot understand how BA can employ someone who is so rude, disrespectful and heartless and she could see that my left hand was in bandage. I had fell a day before my trip.
I don't think I would board a BA inn the near future. Virgin, Qatar, Cathay Pacific and other airlines staff volunteer to help and make your trip a pleasure"
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
3 out of 5
3 out of 5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1 out of 5
"Aircraft: Although the blonde woman know my condition she gave me a seat completely at the back and I found it hard to pull my roller and no help was offered!"
Date:13 November 2011
zarzalan
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Date:16 August 2011
Yatz
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Value for money rating (experience/price): 
3 out of 5
3 out of 5
Surcharges
Payment by credit card (€): More than 26
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
VIP lounge rating: 
4 out of 5
4 out of 5
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
2 out of 5
2 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:4 July 2011
Marie Chantal
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
2 out of 5
2 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 40 and 50
Lost Luggage: No
Damaged luggage: No
Date:23 April 2011
mooonalexx
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
5 out of 5
5 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:22 December 2010
Traveller111
-
Gender: Female
-
What age are you? Under 30
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
"flight was canceled. Nobody told us anything."
Check in and boarding
Check in and boarding rating: 
1 out of 5
1 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: More than 1 hour
"CheckIn: never happened. line literally out the door"
Incidents
Incident handling rating: 
1 out of 5
1 out of 5
Other incidents: Cancellation
"Incidents: worst handling ever"
Date:1 September 2010
flossey
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
"it was a very pleasant flight and very friendly"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
VIP lounge rating: 
4 out of 5
4 out of 5
"CheckIn: We check in on computer and a very nice lady helped us with same"
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
"Aircraft: It was very confortable and clean"
Date:12 August 2010
sweetpea
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Date:7 August 2010
Mahmoud
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
1 out of 5
1 out of 5
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: Between 30 and 40
"CheckIn: I missed the flight just because of 15 minutes late arriving after check in time. They didn't let me check in and offered me to pay 200 £ more to go with 4-hours-later flight. I paid 220£ and went by Air France which was 1-hour-later.
The only reason of being late was just because of awful train service in Paris airport that you should change train for Terminal 2 and train was very very slow and the gates didn’t open by your train tickets and we opened in by force!!! All of this killed my time! Maybe I shouldn't have thought that Paris Airport has fast facilities like Heathrow and shouldn't rely on my misjudgement."
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