Date:28 October 2010

Deggs

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Date:3 September 2010

AleTeatrante

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"nicequiet flight"

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

VIP lounge rating:

4 out of 5

"CheckIn: there was a short delay"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

5 out of 5

Quantity of food:

2 out of 5

"Aircraft: quite comfortable"

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:31 August 2010

Danilo

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

2 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

2 out of 5

Date:27 June 2010

Prince

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

2 out of 5

"London Milan flight was ok but the return flight was awful."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

"Aircraft: There were scary moments before landing when the cabin luggage door before business section kept opening and could have injured someone. The passenger near the open door had to keep the luggage overhead in place by his hand."

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): More than 1 hour

Lost Luggage: No

Damaged luggage: No

"Luggage handling: On the London Milan leg of journey ok. But on the Milan to London leg it took 1.30 minutes to get luggage. I have never experienced anything like this in my weekly air commuting for more than 3 years."

Date:12 March 2010

altair64

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

"Aircraft: Brand new aircraft, clean, sleek, very spacious"

Date:22 February 2010

silvichka

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"great fly,on time simply as a pleasent fly should be."

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: kwick and easy"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

4 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:18 December 2009

Gabro

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

2 out of 5

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: No

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: 18 pound per kilo is impressive! I've spent 180 pound for a suitcase.... you are crazy!! my suitcase spent the double of my ticket..... I'm feeling a little teased, thank you!"

The Aircraft

Aircraft rating:

1 out of 5

Cleanliness and condition/modernity of the aircraft:

1 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

"Aircraft: My seat was borken and I had a very bad travel... and in the seat near mine there was a pile of old journals and was everything dirt..."

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No