Date:8 July 2010

MAME

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

3 out of 5

"Bad and stressfull Expierence, Very small time to do inmigration in Italy in order to catch the flight conextion to Rome. Very dirty and Uncomfortable trip. My luggage was seriuosly dammaged on my way there, it's broken now and the claming process is very difficult and slow! Ver BAD expierence and service overall."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Finger

"CheckIn: There are self services machine in the airport but not of them working properly. I couldn't printed out my borading passes by my own. Point less to have that barrier before to approach the counter if they are not working properly, that just add extra waiting time and stress to your journey."

The Aircraft

Aircraft rating:

1 out of 5

Cleanliness and condition/modernity of the aircraft:

1 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

3 out of 5

Quantity of food:

1 out of 5

"Aircraft: uncomfy seats lack of entertaiment on board, no magazines or news pappers. I found rubish of the previous flight (rest of food in my front pockect!)"

Stopovers

Stopovers:

2 out of 5

"Stopovers: The stopover in Millano Linate was pretty short I have to run to do inmigration to comeback running to board the same aircraft to Rome, its was the same plane! I don't see the point to leave the plane for 30 minutes run to do inmigration and the return to the same plane! and even worse it was a mess very dirty with rest of food of the previuos flight! I asked to be moved to my original seat and when i did it I even found same used news papper i left in my first flight from London to Milllan. The cleaning team in Millano it's not doing their job properly!
Unnecessary leaving the plane if they are not cleanning properly!"

Date:22 June 2010

Tomgun

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Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

1 out of 5

"Need electronic ticket printers"

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: Yes

Waiting time at check-in: More than 1 hour

Access to the aircraft: Bus

"CheckIn: Check in took forever, a self check in machine is needed. Would have saved me an hour of my time. Also waiting on the bus for a good 30mins for that to take us to the airplane."

The Aircraft

Aircraft rating:

2 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

3 out of 5

Quantity of food:

4 out of 5

"Aircraft: We sat in the aircraft for an additional 30-45mins while the flight was delayed to take off."

Date:21 February 2010

enrica

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Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

1 out of 5

Date:8 February 2010

Sandro

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Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

4 out of 5

"The Alitalia flight was peaceful without any problems except for a small delay on the return due to weather conditions which is an acceptable reason.
The meals on board were reasonable although I was not expecting to eat biscuits on both flights. The crew was not particularly friendly as in TAP and BA and IBERIA."

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: Leaving: 1 min self-checkin on the UK-Heathrow airport checkin machine.
Returning: 10 min human check-in at IT-Fiumicino airport but very friendly staff.
I couldn't find self-checkin machines at Italy-Fiumicino ??"

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

2 out of 5

"Aircraft: BOEING (DOUGLAS) MD-80 does not give you as much space as AIRBUS A321. Both were ok for the short flight."

Date:5 December 2009

Jessy

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Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

1 out of 5

"The service was bad, very rude crew. I paid 1360 pounds over weight and with no discount. The snack and bevreges were discusting."

Check in and boarding

Check in and boarding rating:

1 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 10 and 20

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

1 out of 5

Cleanliness and condition/modernity of the aircraft:

2 out of 5

Air stewards service:

1 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

1 out of 5

Quantity of food:

1 out of 5

"Aircraft: Scary, old plane."

Luggage handling

Luggage handling rating:

2 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: Yes

"Luggage handling: Some broken pieces"

Date:17 November 2009

Attila

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Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

2 out of 5

"Absolutely no food (except for peanuts) in a flight starting at 8pm and arriving three hours later"

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

2 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): Between 20 and 30

Lost Luggage: No

Damaged luggage: No

Date:22 July 2009

Sibelius

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Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

Quality of food:

2 out of 5

Quantity of food:

2 out of 5

Travelling with children

Travel with children rating:

4 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Between 40 and 50

Lost Luggage: No

Damaged luggage: No