Date:7 February 2014

Voyageur

Overall rating

Overall Rating:

1 out of 5

Value for money rating (experience/price):

1 out of 5

"missed the connection with this flight and could not use the ticket for another flight"

Date:29 December 2013

christyaa

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

5 out of 5

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Foot

"CheckIn: arrive 2 hours earlier"

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:6 November 2013

Dontheman

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:4 November 2013

JON 842

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

4 out of 5

Surcharges

Payment by credit card (€): More than 26

Luggage check in (€): More than 26

No of bags: 1

"Surcharges comments: CREDIT CARD PAYMENT FOR EXTRA LUGGAGE NOT WORKING.PAID AT CHECK IN."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Date:29 October 2013

Gohar

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:16 October 2013

kiki11

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

4 out of 5

"I was upgraded to premium economy on my return flight, very happy about that."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Foot

"CheckIn: very long queue for bag drop off"

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Quality of food:

3 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:12 October 2013

Luffie

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

5 out of 5

"I normally fly with Easyjet and this was so much better, more leg room and staff at all points were more friendly and interested."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 30 and 40

Access to the aircraft: Foot

"CheckIn: When boarding we had a boarding passes and passports checked twice which I thought was a little over the top and caused a not needed wait. Also we tried to use the self check in and then had to find a member of staff to print off our boarding passes which again seemed a little like doing the same job twice."

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5

"Aircraft: Clean and good leg room even though not in an emergency exit seat."

Date:2 September 2011

hayleyw

-

Gender: Female

-

What age are you? Under 30

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

4 out of 5

"All that fine, thank you."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Between 20 and 30

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Luggage handling

Luggage handling rating:

2 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: Yes

Date:27 July 2011

Carobrown

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

4 out of 5

"Both flights were slightly delayed but the time was made up for during flight"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: Everything was fast and efficient"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

"Luggage handling: Again, fast and efficient"

Date:27 July 2011

Mo2r

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

2 out of 5

"The flight has been delayed for more than two hours, for a flight to London it's a bit too long for me."

Check in and boarding

Check in and boarding rating:

3 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Bus

"CheckIn: Nothing to say."

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

"Aircraft: Nothing to say."