Customer reviews and ratings
Average ratings (14 customers)
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding rating: 
3.9 out of 5
3.9 out of 5
Aircraft rating: 
3.9 out of 5
3.9 out of 5
Comfort/Space between seats: 
3.9 out of 5
3.9 out of 5
Air stewards service: 
4.1 out of 5
4.1 out of 5
In-flight entertainment (Music, newspapers, TV): 
3.1 out of 5
3.1 out of 5
Travel with children rating: 
5 out of 5
5 out of 5
Luggage handling rating: 
3.3 out of 5
3.3 out of 5
Incident handling rating: 
1 out of 5
1 out of 5
Customer reviews and ratings
Date:14 May 2014
elizas
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
"Aircraft: maybe more possibilities for seats for people over 190cm - since there are just few possibilities by emergency exits but it will mean lost for airline I understand..:)"
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:3 March 2014
bess
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: More than 1 hour
Access to the aircraft: Foot
"CheckIn: nice to have check-in service in the central station by CAT train."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 30 and 40
Lost Luggage: No
Damaged luggage: No
Date:1 August 2012
Polly
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
"Crew friendly; efficient and the flight left on time which always gives a favourable impression."
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
5 out of 5
5 out of 5
"Aircraft: clean but the i noticed the carpets were well worn"
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 40 and 50
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Bag drop off efficient with very little time to wait but Fiumcino slow but it is notoriously slow!"
Date:10 November 2011
Conrad
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
Value for money rating (experience/price): 
4 out of 5
4 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
Date:9 July 2011
slovakman
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5 out of 5
Quality of food: 
5 out of 5
5 out of 5
Quantity of food: 
5 out of 5
5 out of 5
Date:24 June 2011
radim beranek
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
2 out of 5
2 out of 5
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:11 May 2011
Tibor
-
What age are you? 51-70
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Surcharges
Luggage check in (€): More than 26
Check in and boarding
Check in and boarding rating: 
2 out of 5
2 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: I had to pay 20€ for 2kg overweight, which turned to 32€ at the desk."
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
3 out of 5
3 out of 5
Quality of food: 
3 out of 5
3 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Lost Luggage: No
Damaged luggage: No
Date:21 October 2010
PCMazie
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3 out of 5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3 out of 5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3 out of 5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3 out of 5
Air stewards service: 
4 out of 5
4 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
4 out of 5
4 out of 5
Luggage handling
Luggage handling rating: 
3 out of 5
3 out of 5
Waiting time for luggage (arrival): Between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:1 October 2010
Bulat
-
Gender: Male
-
What age are you? Under 30
Overall rating
Overall Rating: 
4 out of 5
4 out of 5
"The food in the aircraft during the flights was of bad quality - non natural and non tasty at all. That is the only disadvantage I've noted."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4 out of 5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4 out of 5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4 out of 5
Air stewards service: 
4 out of 5
4 out of 5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3 out of 5
Quality of food: 
2 out of 5
2 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Date:5 September 2010
Banicek
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5 out of 5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5 out of 5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5 out of 5
Air stewards service: 
5 out of 5
5 out of 5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4 out of 5
Quality of food: 
4 out of 5
4 out of 5
Quantity of food: 
3 out of 5
3 out of 5
Travelling with children
Travel with children rating: 
5 out of 5
5 out of 5
Child's pushchair: I had to check it in
"Children: Stuartes were excellent, got a seat in a first row, very helpfull"
Luggage handling
Luggage handling rating: 
4 out of 5
4 out of 5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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