Date:14 July 2010

losfer

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

5 out of 5

"Smoothest air flight I've ever been on, really smooth take-off and landing. Air stewards have nice looking uniforms as well."

Check in and boarding

Check in and boarding rating:

2 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 40 and 50

Access to the aircraft: Bus

"CheckIn: Really long queue at the counter for the airline, bad line control as well, there were people cutting into queues."

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Luggage handling

Luggage handling rating:

3 out of 5

Waiting time for luggage (arrival): Between 30 and 40

Lost Luggage: No

Damaged luggage: No

Date:12 July 2010

lupezlu

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Date:16 June 2010

salilb

-

Gender: Male

-

What age are you? Under 30

Overall rating

Overall Rating:

3 out of 5

Check in and boarding

Check in and boarding rating:

3 out of 5

The Aircraft

Aircraft rating:

3 out of 5

Cleanliness and condition/modernity of the aircraft:

3 out of 5

Air stewards service:

3 out of 5

In-flight entertainment (Music, newspapers, TV):

2 out of 5

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): More than 1 hour

Lost Luggage: Yes

"Luggage handling: my luggage did not arrive at my destination. was told to wait their for 1.5 hrs but still did not get luggage. was told it will be shipped to my hotel but never came for the next 2 days. then i was told it will be sipped back to my residence however after i came back i was told that luggage is now in the other city."

Incidents

Incident handling rating:

1 out of 5

"Incidents: very non-proffessional way of dealing with customers. i was repeatedly told lies about the whereabouts of my luggage."

Date:5 August 2009

55hideyuki

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

3 out of 5

Quantity of food:

3 out of 5