Date:30 October 2011

borojohn

-

Gender: Male

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

4 out of 5

"Flew with airberlin. Nice flight. Complimentary snack and drinks during flight."

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Finger

"CheckIn: extremely fast check in at manchester and paderborn. Especially baggage reclaim."

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Travelling with children

Travel with children rating:

4 out of 5

Child's pushchair: I had to check it in

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:22 September 2011

flintstone

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

4 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

4 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Date:29 August 2011

Jose.r

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Value for money rating (experience/price):

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:26 August 2011

currie

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

Value for money rating (experience/price):

3 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

4 out of 5

In-flight entertainment (Music, newspapers, TV):

1 out of 5

Quality of food:

4 out of 5

Quantity of food:

3 out of 5

Luggage handling

Lost Luggage: No

Damaged luggage: Yes

Date:8 July 2011

syltone

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

"CheckIn: cehcking inandboarding is always 100% efficient"

The Aircraft

Aircraft rating:

4 out of 5

Cleanliness and condition/modernity of the aircraft:

4 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

"Aircraft: availability of gluten free food would behelpful"

Luggage handling

Luggage handling rating:

5 out of 5

Lost Luggage: No

Damaged luggage: No

Date:26 June 2011

milan

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Date:19 June 2011

dave47

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: Between 20 and 30

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

4 out of 5

Date:28 March 2011

Pammy62

-

Gender: Female

-

What age are you? 51-70

Overall rating

Overall Rating:

5 out of 5

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Finger

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

Quality of food:

5 out of 5

Quantity of food:

5 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Waiting time for luggage (arrival): Less than 10 minutes

Lost Luggage: No

Damaged luggage: No

Date:1 February 2011

Blanchard

-

Gender: Female

-

What age are you? 30-50

Overall rating

Overall Rating:

5 out of 5

"Highly efficient staff and a real pleasure to fly."

Check in and boarding

Check in and boarding rating:

4 out of 5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: No

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Quality of food:

4 out of 5

Quantity of food:

4 out of 5

Luggage handling

Luggage handling rating:

5 out of 5

Lost Luggage: No

Damaged luggage: No

Date:5 December 2010

JSFCOV

-

Gender: Male

-

What age are you? 51-70

Overall rating

Overall Rating:

4 out of 5

"Late departure but made up en route"

Check in and boarding

Check in and boarding rating:

5 out of 5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Online check-in

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

5 out of 5

Cleanliness and condition/modernity of the aircraft:

5 out of 5

Air stewards service:

5 out of 5

In-flight entertainment (Music, newspapers, TV):

3 out of 5

Luggage handling

Luggage handling rating:

1 out of 5

Waiting time for luggage (arrival): More than 1 hour

Lost Luggage: No

Damaged luggage: No

"Luggage handling: An hour delay after landing in Manchester for our luggage just isn't good enough. Mothers with young babies having to hang around on a cold snowy night shouldn't happen. Our experience really put us off maybe using Manchester again. The lack of any staff to complain to and the fact later flights were being unloaded and cleared before us just totally unacceptable."